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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st stay ,Everything was good - some noise around 1a.m. from other guests but other than that everything was fine - would use agagin
Business response:
Frank, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Would stay again Nice clean quiet hotel
I booked a room as it was close enough to the hospital i had to have a heart procedure. The rooms are very small and definetly not what is pictured when you research the hotel just two beds and a very small kitchen no couches etc. Very small. The microwave kept setting of beeper had to unplug it. Right now it is a home to refugees and they stand in all the door ways unmasked and begging people to go get them food. We helped a few but made them wear a mask as when speaking to an interpeter they are not vacinated. With being a... read more
Business response:
Debra, thank you for choosing us and reviewing your stay. We are glad you were happy with your room and our thoughtful hospitality. However, we regret that your visit was less than perfect. We appreciate you bringing this to our attention, and we assure you that we will share it with the appropriate individuals. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
I liked the affordable rates and the desk attendant was pleasant. However, the cleanliness of the room was subpar even for a cheap stay. We got a handicap-accessible room, and the *wooden* shower chair was actively rotting away with visible black mold. The shower did not drain. A partial bar of used soap was sitting on the tub wall. It appeared that the sheets had not been changed and the bed had been remade hastily. We sprayed the entire room with Microban and still slept inside sleeping bags. It's unwise to advertise every... read more
Business response:
Richard, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Walked into room and the sink was full and plugged
Business response:
Dustin, thank you for your review. We are sorry for the inconvenience you had due to the sink. We have asked our team to address the problem with it. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
When we arrived there were several commercial drivers being loud and drinking in the parking lot. Not what I expected for a decent hotel. I did msg mgt and they were quick to respond and seemed to be on top of it and be concerned about the situation
Business response:
Jacob, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Good place for business travelers Nice, comfortable suite-type stay (rooms include refrigerator, two burner stove). Nothing really close by as far as restaurants or attractions; more to be used as an extended stay for business travelers. Clean and comfortable
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.