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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great and the room was really clean.
Should put a hair dryer in the bathroom and offer more than coffee and instant oatmeal for a breakfast, other than that all was Great.
Business response:
Dear Kim, Thank you for choosing Extended Stay America. It was wonderful hosting your visit, and we thank you for allowing us to be of service. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope to host you again in the future. Sincerely,Hotel Management
Clean and functional. A decent place. Very functional and clean. A generally reasonable price especially with the kitchenette. No complaints.
Awesomenesss Clean safe and friendly front desk lady! Highly recommend staying here great amenities too
Business response:
Dear Grant, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide exceptional service to our guests, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for recommending us to fellow travelers, and we look forward to your next stay! Sincerely,Hotel Management
I woke up one day and the alarm clock was flashing. So the power must have been out while I was sleeping. On Sunday, the fire alarm was going off for 15-20 minutes in the afternoon. I work nights. So this was especially inconvenient because it woke me up and I couldn’t get back to sleep for 2 hours and that only left me 2 1/2 hours to sleep. On Tuesday, there was no hot water in my room. The front desk staff said they would have maintenance check the boiler. But I had to go to sleep for work. When I woke up, there was still ... read more
Business response:
Dear Katina, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much bet... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,623 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.