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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A really awkward smell when I entered the room. The window was left open to hide the smell
Business response:
Dear Andrew, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will conside... read more
Nice room Clean, nice room. Service at the front desk was good. Good value for the money.
Business response:
Dear Happy Guest, thank you very much for selecting Extended Stay America during your visit to the city. It is wonderful to read that you enjoyed our comfortable accommodations and excellent customer service and found us to be an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
Good for the most part Last minute booking, room was comfortable but disappointed in the grab and go breakfast … a muffin or granola bar?
Business response:
Dear Edward, it was our pleasure having you as our guest at Extended Stay America. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. However, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Breakfast was non existent. I will never stay there again because of that!
This was a late night stop on my way down from Northern Minnesota to Oklahoma City. The gal that checked me in was so friendly and helpful. She made sure I had everything I needed for the night.
Ehh ok My room was a bit small. but the refrigerator wasn’t working so I had throw away quite a bit of food!
Business response:
Dear Peggy, thank you for staying with us. We apologize for your issues with your suite's refrigerator. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Our team is addressing the same on a priority basis. Also, we have various suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. We do hope you will stay with us another time so we can provide you with a much more satisfy... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.