Extended Stay America - Des Moines - Urbandale

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive survey. If there is anything I can do for your during your stay to make it more enjoyable please let me know. You will also be receiving a survey for Extended Stay in your email. If you can please fill that one out as well we would GREATLY appreciate it! We love to see 9's and 10's. Enjoy your stay! Thank you, Robie Palmer General Manager 

Business response:

Thank you so much for the positive feedback! You should have an email from Extended Stay asking for a review. If you could so kindly complete this survey as well we would GREATLY appreciate it. We love to see 9's and 10's. Please contact me directly if there is anything I can do to make your stay any better. Thank you, Robie Palmer General Manager 

Business response:

Thank you for the wonderful feedback of Extended Stay America. It is great to know you were impressed with the apartment-style room and that you found us to be a good value. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you so much for your survey! I'm so happy you enjoyed your stay. You should have an email from Extended Stay asking for a review. If you could so kindly complete that one as well we would GREATLY appreciate it. Thank you so much and take care. Robie Palmer General Manager 

Business response:

Thank you for the review of your stay at our hotel. We are glad you liked our convenient location and friendly staff and had an overall great stay. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you loved our front desk staff and found us to be a great value. Your concerns regarding the cleanliness have been shared with the housekeeping team to ensure a better experience going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management