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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had a bad musty smell to it and the sheets didn’t feel very clean.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues and the uncommon smell you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Manageme... read more
We enjoyed the room with a full kitchen. Nice size bath tub.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management
I checked in later in the evening and learned that my room had been released. The on duty manager who was very friendly was apologetic and found another room in the facility as an accommodation. This property is an older facility that is need of updates. Also because it is an extended stay property, there appeared to be many long term residents. A car was on blocks in the rear. Interior colors are dark and hallways and carpets need to be cleaned/replaced. This was not like other Holiday Inn properties that I've visited.
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management
It was clean and well taken care of. The room was very nice and I would go back again if I needed to.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your nice comments with them. Thank you again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management
Noisy and smelled cigarettes. Ok for one night. I was in town for business and really needed some rest.
Business response:
Thanks for choosing us for your overnight stay.We are glad to read you had an overall pleasnat visit. However, we are sorry for the noise and odor you experienced during your visit. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
I thought that the hotel was good for the price. I would stay there again
Business response:
Thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and found us to be a great value. We look forward to seeing you again soon. Sincerely, Hotel Management
Very accommodating to my ever changing plans. Thank You Extended Stay.
Business response:
Thank you for your lovely review. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.