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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK Hotel Is was clean, bed was comfortable. The kitchen sank in the room was leaking. There were stains on the ceiling above tub in bathroom. Got pop from vending machine, it was warm. TV wasn't working, employee did fix it.
Business response:
Carol, thank you for being our guest. We are glad you enjoyed the comfort of your bed and that you had an overall relaxing stay, but we apologize for the inconvenience you had in your room. Your feedback is discussed with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Much better The second night was so much better on the third floor. Very clean. No issues with the shower. The breakfast is packaged muffins, granola bars, oatmeal and coffee but that was ok. If we stayed longer it would be nice to have more choices. We loved Savana! She was very helpful and super friendly.
Business response:
Summer, thank you for taking time to review your stay at Extended Stay America. Savana is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to her. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management
Our room smelled like pet urine. The hotel smelled like pets. It was not very clean. They tried to cover the smell with room spray.
Business response:
We apologize for the cleanliness issues you encountered in your room which lead to an overall unsatisfactory stay. Although we have suites which are designated for pets to minimize these kind of problems, there are times we need to place a guest in another suite. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope to see you again soon. Sincerely, Hotel Management
Looked like walls and appliances were old. It wasn’t bad it just wasn’t pleasing
Clean. We did find out that the fire alarms work really well! Our tub didn't drain well at all. Breakfast was just muffins or granola bars. Coffee is good though! Hotel is clean.
Business response:
Thank you so much for staying with us. Once again I apologize for the false alarm with the fire alarm. As I explained this morning at check out a child accidently pulled one of the alarms. I do apologize again and hope it did not inconvenience you or your stay too much. Breakfast is just a grab and go and not a hot breakfast at all Extended Stays but glad you enjoyed the coffee as well. I did have maintenance check the tub and the stopper just needed to be pulled up. Thank you for staying with us and we hope to have you back... read more
Very friendly staf...................................
It is a no frills facility. Worked well for our 1 night stay
Business response:
Thank you for choosing Extended Stay America for your quick visit and for sharing your comments. We are glad you had a pleasant stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.