Extended Stay America - Des Moines - Urbandale

Anonymous 

on Expedia

5 years ago

I can’t say enough about the staff here. Everyone is beyond helpful! I even needed a jumpstart Makayla didn’t hesitate to help me! It was so windy and cold out, so I really appreciated it. Robi helped to make sure my grandson was safe playing outside w other guests’ children! Also, she’s was very patient and understanding when I misunderstood an arrangement we’d made for payment on a holiday. Savanah goes out of her way to make us feel comfortable. She follows up to make sure things work Maintenance changed the lock on my do... read more

Anonymous 

on Expedia

5 years ago

It would be nice to have an ice machine the staff is very nice & the location is quite convenient from the freeway 

Anonymous 

on Expedia

5 years ago

What hotel has no ice? But the person who checked is in was awesome. He went above and beyond to help, Thanks! 

Anonymous 

on Expedia

5 years ago

It was our first time staying at an ESA and we found in to be comfortable. Kendall was great. 

Carol 

on Expedia

5 years ago

OK Hotel Is was clean, bed was comfortable. The kitchen sank in the room was leaking. There were stains on the ceiling above tub in bathroom. Got pop from vending machine, it was warm. TV wasn't working, employee did fix it. 

Summer 

on Expedia

5 years ago

Much better The second night was so much better on the third floor. Very clean. No issues with the shower. The breakfast is packaged muffins, granola bars, oatmeal and coffee but that was ok. If we stayed longer it would be nice to have more choices. We loved Savana! She was very helpful and super friendly. 

Anonymous 

on Expedia

5 years ago

Our room smelled like pet urine. The hotel smelled like pets. It was not very clean. They tried to cover the smell with room spray.