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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed the kitchen. I didn’t appreciate having to change rooms do to the room door wouldn’t lock. The next room we went to the toilet was leaking .
Business response:
Thank you for staying at our hotel. We are glad you liked our kitchenette and had an overall comfortable stay. However, we are sorry for the inconvenience you experience while changing rooms. Your concern regarding the maintenance will be shared with the appropriate team to fix it immediately. We hope to serve you better on your next visit. Sincerely, Hotel Management
Staff was excellent... even checked after about an hour to see how things were... awesome Marshal you are a professional
Business response:
We appreciate your 5-star review of Extended Stay America! It was a pleasure knowing everything went well during your visit and that our associates, especially Marshal made your stay a pleasant one. Your praises are appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Overall I'd say really very good but the elevator and main stairway were dirty and grimy which lower the overall experience. The room was excellent but it's the fine details about the rest of the facilities were discouraging.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you had a pleasant stay and that you enjoyed the convenience of your room. Your feedback about the stairway and stairway is shared with our housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Great location and great employees. I had some issues with the doors on the first two rooms but that got immediately solved. Bryan was also very helpedful in my questions and at checkout. The location was very convenient, next to I35 nd a Casey's for gas and snacks.
Business response:
Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our convenient location close to many destinations which made for the highlight of your stay. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.