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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good, the beds were comfortable and the staff was nice,
Business response:
It was our pleasure having you as our guest at Extended Stay America - Des Moines – Urbandale. We are delighted to know you loved our comfy beds and the excellent service provided by our staff. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Brenda, thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect while they are here, so reviews such as yours tell us that we are succeeding. Thanks again for your business. We look forward to your next visit at Extended Stay America - Des Moines - Urbandale. Sincerely, General Manager
Very nice room. Bed was comfortable
Business response:
Susan, thank you for sharing your fantastic feedback regarding your visit at Extended Stay America - Des Moines - Urbandale. It's our pleasure knowing you had an excellent stay and that you got a great night's sleep. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
room was not fresh. Had rose petals in bed The room did not seem like it was fresh as we found rose petals in the bed.
Business response:
Thanks for choosing to stay with us and for the feedback provided. Although your overall visit was pleasant, I am sorry to read that you were disappointed with the cleanliness of your room. We never want a guest to leave the hotel with less than a favorable opinion so we wish that we had the opportunity to address your concern while you were still here. We regret the inconvenience caused. We hope you will consider giving us a second chance to provide you a much better experience. Sincerely, General Manager
Extended Stay Des Moines Good location, very clean and comfortable.
Business response:
it was a pleasure to have you as our guest at Extended Stay America - Des Moines – Urbandale. We are glad you had a comfortable time with us and that our location was perfect for your needs. Your review means the world to us! We look forward to welcoming you back. Sincerely, General Manager
not so great for the price no breakfast, ok rooms, old air conditioning .. for the price we expect breakfast atleast
Business response:
Thank you for staying at our hotel and for taking the time to post a review. I am sorry for the problems you encountered with our facilities and amenities. We are working to remedy these issues so that we can provide a better experience going forward. You are a valued customer and everything we do is aimed at providing you with a nice experience. Please come back and see us again. Sincerely, General Manager
Rude and disrespectful tenants I had a descent stay overall, but the other next door tenants were very rude and disrespectful. They blasted music with their windows open. You could hear their music once you pull up to the property. There men walking in and out with bottles of alcohol drinking and clearly very intoxicated. The guest living next door to me were always loud. There were a lot of "thumps, bumps, and bangs" during the night.
Business response:
We certainly apologize for the issues you experienced which led to a disappointing stay and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Jessica, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Des Moines – Urbandale. Sincerely, General Manager
My review I love how the rooms were set up . I stayed in 311 . The only thing I didn to like was I checkerboard under the bed there where a pair of men shoes and trash . So I kinda was second guessing if the room was throughly clean or just wiped through .
Business response:
Shannea, it's a pleasure to read your review about Extended Stay America - Des Moines – Urbandale. We are happy to note that you enjoyed your overall time with us and the layout of your room. Having said that, we are sorry for the oversight of our housekeeping staff. We value your feedback as it will help us to improve our service going forward. On behalf of everyone here, we invite you to stay with us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.