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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than expected. There was a booking mistake and we were ultimately given the better room
Business response:
John, thank you for sharing your kind review of Extended Stay America - Des Moines - Urbandale. We are happy you enjoyed your stay and were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Weekend stay It was close to where we needed but I was disappointed with the room. There were 3 blood stains on the carpet that were kinda gross so we covered them with a towel. The vinyl floor when you enter and in bathroom made that sticky noise. Usually it is too much cleaner in floor cleaning water but it drove us crazy.......so my husband got down with a wet cloth and washed the floor again. Still made that noise!!!!! I would not stay here again.
Business response:
Thank you for choosing us for your weekend stay. Although you liked our front desk associate, we sincerely apologize for the cleanliness issues you encountered in your room. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We regret the inconvenience caused to you and your husband and hope you will give us another chance to provide you both with a much better experience. Sincerely, General Manager
가성비 좋음 근처에 마트도 있고 괸찮습니다.
Business response:
Mijung, thank you for staying at Extended Stay America - Des Moines - Urbandale. We are delighted to read you had a great visit and that you liked our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Mark, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Des Moines - Urbandale. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager
Good deal. Convenient location from the highway. Good room for the money.
Business response:
David, it was a pleasure to have you as our guest at Extended Stay America - Des Moines – Urbandale. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Thanks for including us in your travel plans. We can’t wait to welcome you back. Sincerely, General Manager
Dirty room Room was not thoroughly clean. Told front desk, they said someone would clean while we were out, did not follow through.
Business response:
Susan, thank you for sharing your candid feedback. Please accept our sincere apologies for the cleanliness issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We regret the inconvenience caused and hope you will give us another opportunity to serve you better... read more
One issue Great stay. My only issue is not being able to receive itemized receipt.
Business response:
Osvaldo, thank you for rating your stay at Extended Stay America - Des Moines - Urbandale. We are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
All was acceptable, except desk person was not friendly and seemed bothered by questions.
Business response:
Christina, thank you for selecting Extended Stay America - Des Moines - Urbandale for your visit. We are glad your overall experience was enjoyable, but we are sorry for the service issue you had and the inconvenience it caused. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. We hope you will stay with us again soon so we can provide you with the service you deserve. Sincerely, General Manager
my stay in Urbandale Both room and staff were excellent.
Business response:
Dave, thank you for being our guest and for taking time to review your experience at Extended Stay America - Des Moines - Urbandale. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. I will share your compliments with my entire team. Reviews such as yours mean a lot! We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.