This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was acceptable, except desk person was not friendly and seemed bothered by questions.
Business response:
Christina, thank you for selecting Extended Stay America - Des Moines - Urbandale for your visit. We are glad your overall experience was enjoyable, but we are sorry for the service issue you had and the inconvenience it caused. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. We hope you will stay with us again soon so we can provide you with the service you deserve. Sincerely, General Manager
my stay in Urbandale Both room and staff were excellent.
Business response:
Dave, thank you for being our guest and for taking time to review your experience at Extended Stay America - Des Moines - Urbandale. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. I will share your compliments with my entire team. Reviews such as yours mean a lot! We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Laurie, thank you for your stay at Extended Stay America - Des Moines - Urbandale and for your four-star rating. We are happy your overall experience with us was a pleasant one. We enjoyed having you as our guest and hope to see you again soon. Sincerely, General Manager
Business response:
Jeffrey, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Des Moines – Urbandale. Sincerely, General Manager
Good place to stay We were just traveling through and we found Extended Stay to be a very comfortable place to stay for the night. We will certainly look for this hotel in future travels.
Business response:
Raelene, it was our pleasure having you as our guest at Extended Stay America - Des Moines - Urbandale, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, General Manager
Business response:
Joel, thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Des Moines - Urbandale. Sincerely, General Manager
Business response:
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Des Moines – Urbandale. Sincerely, General Manager
Cozy,but cleanliness is cozy in my opinion. Needed to b cleaner,but decent
Business response:
Stacey, thank you for taking the time to write a review about your stay at Extended Stay America - Des Moines – Urbandale. We are pleased you had an overall nice stay. We appreciate your observation and have shared your comments with my housekeeping team to take corrective actions. We hope to welcome you back soon. Sincerely, General Manager
Not the best. The hotel is in a good location, however our room was not clean. It appears to have been empty for some time before we stayed in it. We could tell by the ring in the toilet that was left after flushing. There was food on the floor. The cupboards had crumbs in them as well. It was not our best experience and we won't stay there again. They advertise a continental breakfast. It is coffee, tee, and your choice of a cellophane wrapped muffin or a granola bar.
Business response:
Kirsti, Thank you for your recent stay. I am sorry to read in your review that we fell short with our Housekeeping services and you were disappointed in our complimentary grab and go breakfast offerings. Please accept my apologies for this issue. I have shared your comments with our Housekeeping leadership team, and they are taking action so this is not repeated. It is our goal to provide a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.