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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cozy,but cleanliness is cozy in my opinion. Needed to b cleaner,but decent
Business response:
Stacey, thank you for taking the time to write a review about your stay at Extended Stay America - Des Moines – Urbandale. We are pleased you had an overall nice stay. We appreciate your observation and have shared your comments with my housekeeping team to take corrective actions. We hope to welcome you back soon. Sincerely, General Manager
Not the best. The hotel is in a good location, however our room was not clean. It appears to have been empty for some time before we stayed in it. We could tell by the ring in the toilet that was left after flushing. There was food on the floor. The cupboards had crumbs in them as well. It was not our best experience and we won't stay there again. They advertise a continental breakfast. It is coffee, tee, and your choice of a cellophane wrapped muffin or a granola bar.
Business response:
Kirsti, Thank you for your recent stay. I am sorry to read in your review that we fell short with our Housekeeping services and you were disappointed in our complimentary grab and go breakfast offerings. Please accept my apologies for this issue. I have shared your comments with our Housekeeping leadership team, and they are taking action so this is not repeated. It is our goal to provide a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. General Manager
Excellent stay Great stay only wish is they had an oven for cooking instead of just the stovetop
Business response:
Zachary, we are delighted you chose to stay at Extended Stay America - Des Moines – Urbandale. It is wonderful to know you loved all the aspects of your trip. We appreciate your suggestion and hope to see you again soon. Sincerely, General Manager
Clean and quiet Check in was easy. Room was clean and quiet. Did not make use of kitchenette but would in the future.
Business response:
Patti, thank you for choosing to stay at Extended Stay America - Des Moines - Urbandale for a family get together. We are happy to know our location was perfect for your trip and that you enjoyed your cleaned room. We appreciate your feedback as it shows the way to improve our service and facilities. We hope you to have the opportunity to welcome you back soon. Sincerely, General Manager
It was good, the beds were comfortable and the staff was nice,
Business response:
It was our pleasure having you as our guest at Extended Stay America - Des Moines – Urbandale. We are delighted to know you loved our comfy beds and the excellent service provided by our staff. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Brenda, thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect while they are here, so reviews such as yours tell us that we are succeeding. Thanks again for your business. We look forward to your next visit at Extended Stay America - Des Moines - Urbandale. Sincerely, General Manager
Very nice room. Bed was comfortable
Business response:
Susan, thank you for sharing your fantastic feedback regarding your visit at Extended Stay America - Des Moines - Urbandale. It's our pleasure knowing you had an excellent stay and that you got a great night's sleep. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
room was not fresh. Had rose petals in bed The room did not seem like it was fresh as we found rose petals in the bed.
Business response:
Thanks for choosing to stay with us and for the feedback provided. Although your overall visit was pleasant, I am sorry to read that you were disappointed with the cleanliness of your room. We never want a guest to leave the hotel with less than a favorable opinion so we wish that we had the opportunity to address your concern while you were still here. We regret the inconvenience caused. We hope you will consider giving us a second chance to provide you a much better experience. Sincerely, General Manager
Extended Stay Des Moines Good location, very clean and comfortable.
Business response:
it was a pleasure to have you as our guest at Extended Stay America - Des Moines – Urbandale. We are glad you had a comfortable time with us and that our location was perfect for your needs. Your review means the world to us! We look forward to welcoming you back. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.