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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was absolutely grubby!!! Smelled of smoke and Indian food. If it had not been so late when we checked in (midnight as we were traveling) would have left and fought for our $$ back. We left at 7 am, definitely not up to Urbandale standards.
Business response:
Dear Christy, We sincerely apologize for the condition of the room and the unpleasant odors you experienced during your stay. Cleanliness and guest comfort are very important to us, and we regret that we did not meet your expectations. Your feedback has been shared with our team to ensure improvements are made. We understand your disappointment and truly regret the inconvenience caused, especially during your travel. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve... read more
When I booked this property thru Expedia, I was not made aware this was a VERY LIMITED property as far as services, etc. As there is none. If you want to use their kitchen, you can buy 2 pots & pans for about 30.00. Dinnereware I think was aother 20.00. Then when I asked if I could have new towels, that was a charge of 1.50 each per use. I bottle of 12 oz. Coca Cola was 3.90! Price was 84.00 per day and I have to admit, I was more than shocked and disappointed in the photos make everything like new - No really like new - Cou... read more
There are absolutely zero frills in this place, no coffee, limited towels, 2 plastic cups, no dishes for the kitchen, no shampoo/conditioner and only one small bar of soap for the bathroom. Bed wasn't super comfortable but it was clean. However both the carpet and the smell in the hallways was absolutely disgusting. Our room didn't smell much better and the 2 rolling chairs in the room were filthy. Front desk staff was friendly, but they shut down at a certain point in the evening through the next morning with a locked pulld... read more
The location of the property is centrally located in town, easy to get places.
Business response:
Dear Caleb, Thank you for your feedback and for highlighting our central location. We’re glad to hear that our property’s placement made it convenient for you to get around town with ease. Being close to local attractions, dining, and key destinations is something many of our guests appreciate, and we’re happy it added value to your stay. Our team is committed to providing both comfort and convenience throughout your visit. We truly appreciate your support and look forward to welcoming you back soon. Sincerely, Hotel Managem... read more
It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby. The shower water spilled over on to the floor. The place is old and not updated. The staff was very personable.
Business response:
Dear alice, Thank you for your feedback. We’re pleased our team made a positive impression. We recognize the importance of clear communication and comfortable facilities and apologize for any shortcomings you may have encountered. Your input is valuable as we strive to enhance our guests’ experience, and we hope to provide a better stay next time. Sincerely, Hotel Management
Had no tv. Was not accomidated for it. The hotel had a bad smell. The shower did not work properly. The bathroom sink had black mold around it.
Business response:
Dear Guest, Thank you for sharing your reviews. We are sorry to hear about the issues during your stay. We do not want our guests to feel like this about our hotel and the services. Thank you for bringing this to our attention. Our maintenance and housekeeping team is already at work to review and check problems and address them. We'll use your feedback to prevent similar issues in the future.Please stay with us again the next time you are in the city.Sincerely,Hotel Management
Terrible experience, dirty rooms and did not accommodate me at all. Would not give me a refund for rooms
Business response:
After checking the room from your complaint, it was found that the room was clean and had been cleaned the day before. I will agree that there was a stain on the pull-out sofa mattress, but that was all. By booking through a third-party site the hotel cannot refund your money without contacting the site you booked on.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.