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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Janky at best! Our bathroom had several old soaps still stuck to the shower shelves. Lots of hair in the shower. So gross. We both woke up with sore backs from the broken down bed and congestion from the “non-smoking” room. We just made check-in. We’re on a long drive and got to the hotel at 11:04. We caught the receptionist as she was packing up for the night. A few minutes later and we would have lost our reservation without a refund. Phew. All the hotel hallways need vacuumed and scrubbed. The stairwells have rotten food ... read more
Business response:
Dear Malissa, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. Additionally, your feedback will be shared with our leadership to enhance our breakfast offerings and better align with our guests' preferences. We highly value your patronage and eag... read more
We found bed bugs & the rooms were not clean our bathroom smelled like pee and the floors were very dirty, I’m so disappointed
Business response:
Dear Nancy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Weary Travelers The front desk employee was Very Nice and Helpful. She helped us upgrade one of the 3 rooms we reserved BUT.... the bed in my room had hair, crumbs, and some other unknown substance on the sheet. The other two rooms were in good condition. THEN, at 3:30 a.m. there was a dog barking in the next room. The constant barking lasted for TWO HOURS. This is not an exaggeration.
Business response:
Dear Jason, Thank you for visiting us recently. We are grateful for recognizing our front desk associate for providing exceptional service. However, we apologize for the issues you may have encountered during your stay that kept it from being perfect. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Additionally, we regret the disruption due to a neighboring pet during your time with us; had we known abo... read more
The first room they sent us to had: 1)clogged bathroom sink; 2) air-conditioning outlet wide open & non-compliant with electrical code; 3) 2 of three lights did not work. They moved us to a room without these issues. The rear entrance, clearly marked "do not prop open" was propped open when we left. That is, "they do not have open/closed door sensors and do not check the door manually". A security issue. YIKES! We are not going back there again even though convenient to get to our relative's house.
Business response:
Dear Steve, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests are our top priority. We will work with our concerned department to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for bringing this to ... read more
You advertised breakfast but only served cold coffee and grab and go muffin. Property very dirty…hall way carpets filthy. Staff smoking out front/front entrance door. TV not working. Online info misleading. Absolutely will NEVER stay here again!!!!
Business response:
Dear John, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We regret for the areas where we fell short, precisely the oversight in housekeeping and the breakfast option that did not meet your expectations. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We sincerely hop... read more
The hotel overbooked themselves. We were never notified. We drove down and Expedia was supposed to get us another place to stay but there weren’t any other rooms and we don’t have anywhere to stay. Not at this hotel, not at another one. We had to just drive back home. 8 hours wasted and all that gas.
Business response:
Dear Alyssa, We deeply regret the inconvenience you experienced due to the overbooking issue. We understand how frustrating it must have been to arrive and find no available accommodations, especially after such a long drive. Please accept our sincere apologies for the lack of communication and the inconvenience caused. We are taking steps to ensure this does not happen again and improve our booking process. We hope you will give us another chance to provide you with a better experience in the future. Your comfort and satisf... read more
We'll not be staying again Should have read the reviews before we stayed here. The outside looks nice but once you walk indoors the smell of curry smacks you in the face. We were given a room on the 3rd floor and when the elevator doors opened the curry smell was even more overpowering. We tried to air out our room from the stench, we couldn't get the windows open at first but once we did, it wouldn't stay open. Had to prop it open with a shelf board from one of the cupboards. The other window was shattered. Housekeeping is ... read more
Business response:
Dear Michelle, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.