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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good Smelled bad and shower didn’t work/run.
Business response:
Dear Kerry, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility... read more
Spend your money else where It was ghetto. Toilet handle broke. White stain on the chairs, breakfast sucks. Spend your money else where, will be stay again especially 3rd floor is super musty and smelly.
Business response:
Dear Nou, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Business response:
Thank you for staying with us.
The hotel has a terrible smell. The contential breakfast was terrrible because of the lack of options you have was coffee, hot water, mini muffins, small packagea of oatmeal and granola bar. I had to eat the small package of oat in a cup once with hot water because the hotel didn't provide any paper plates or bowls.
Business response:
Dear Corey, Thank you for choosing to stay with us. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. Also, we apologize for any inconvenience during your breakfast experience. Your feedback is val... read more
I attempted to make a reservation they told me that my card didn't go through. Then they tried to charge me for the room even though I didn't have the opportunity to check in because my card didn't work. I don't know about you but I think that's just trying to get people off.
Business response:
Dear Catherine,We appreciate you taking the time to share your review. We are genuinely sorry to hear of the issues you experienced while trying to make a reservation with us. Thank you for bringing this to our attention, and we are grateful for your patience. We will discuss this with our team to ensure we are well-poised to serve you in the future. We look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Sincerely,Hotel Management
Room wasn't very clean. Bathroom the faucet on the bathtub was falling off and it leaked. Breakfast options were not good.only instant oatmeal.
Business response:
Dear Sandy, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Business response:
Thank you for your review. What were the issues that made you rate us as terrible?
Absolutely worst experience, safe you time go anywhere else. This place is like a homeless shelter with all the worst stuff that come with. And management as high as could be
Business response:
Dear Gregory, Thank you for being our guest and for your valuable feedback. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments hold significant importance to us, and we wish to emphasize our unwavering commitment to prioritizing the safety and well-being of all our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Business response:
Thank you for your review. Would you care to let us know what the issues you experienced were?
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.