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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv didn’t work. Paid for a queen sized bed, got a full. No help from staff.
Business response:
Thank you for leaving a review of your stay. I apologize that your TV did not work. I can assure you that your bed was a queen size, as the only rooms with a smaller bed are double rooms.
It’s getting old & falling apart needs a major remodel!! Elevator makes speed grinding sounds when it gets to 3rd (top) floor and shocks you when you push the button to go down. Lot of sunken parts of the floors. No dishes very small room!!
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns regarding the elevator, flooring, and room size are noted, and we understand how these aspects impacted your comfort. Rest assured, we are committed to maintaining a safe and pleasant environment, and your comments will be forwarded to the appropriate team for further review and improvement. We hope to offer you a more positive experience during a future visit.Sincerely,Hotel Management
Checked in and legit left after 20 minutes.didn’t even ask for money back or ask for my pet fee back. It’s that bad. Super dirty everywhere. Room was dirty, heater didn’t work. Didn’t feel safe. There is a note in the elevator on what to do if the elevator gets stuck. Like a full list of don’t panic and all the steps to takeof it gets stuck. by the sounds of the elevator I’m guessing it gets stuck a lot. Don’t stay here.
Business response:
Carrie,I am sorry that you had a bad experience during your stay. I don't understand why you didn't stop at the front desk and let someone know that you were experiencing issues with your room. We would have gladly moved you to another room or given you a refund.
Kids everywhere. They have the front desk lady not only helping customers but also babysitting all of their kids! It's madness and unprofessional on so many levels.
Business response:
Dear Akoya, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we look forward to hosting you again!Sincerely,Hotel Management
Disappointing. Usually extended stay hotels are reliable but this left me disappointed. The overall cleanliness was sub-par, the room I reserved was not available, there were no roll-away beds to accommodate my messed up reservation, and the kitchenette was barren. Due to the above, our choice was to fit 2 adults and a teen in a queen bed (I reserved a room with 2 beds) or for one of us to sleep on the floor. We also picked up food but required the kitchenette only to find the cabines and drawers completely empty.
Business response:
Thank you for letting us know about your stay. Dishes and cookware are not provided in the room and must be asked for. Starting in October dishes and cookware must be purchased at this location. I apologize that we did not have the room type you booked available. When you use a third party to book, you are guaranteed a room, not a room type.
Not Accommodating
Business response:
Dear Dennis, Thank you for being our guest and sharing feedback about your visit. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.