This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. Would you care to let us know what the issues you experienced were?
The place was not taken care of at all. The electric plugs were exposed and broken. The light fixture was missing the cord to plug in. My daughters bed was leaning down on the top side so she was laying almost with her head below her body level. I killed multiple german cockroaches so i was afraid to take clothes out of the luggage so it stayed in my luggage the whole time. And corporate only has one person working at most times. So there was really no customer service. And i understand the situation we are having with immig... read more
Business response:
Dear Fardis, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the multiple concerns you outlined, particularly regarding the maintenance issues in your room, as we never mean to disappoint our guests in any way. Also, we regret the noise disturbances you faced from your fellow guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with an excellent exp... read more
Business response:
John,I apologize our hotel did not meet your expectations. I don't know what the issue was since your review just said terrible.
Worst stay ever!!! First of all, I would never recommend this hotel to any friends or family, or strangers for that matter… they had refugees staying there, they were loud and not considerate of others. One worker in lobby, refrigerator leaked, rooms have roaches, dip in the floor, plugs hanging out of the wall, bed was leaning to one side, no room service, continental breakfast consist of coffee and dollar store mini muffin and fig bar, and the list goes on!! Don’t stay here, pay extra for a 5 star hotel. Lesson learned for... read more
Business response:
Dear Christina, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No hot water.
Business response:
Dear Jon, We extend our sincere apologies for the inconvenience caused by the lack of hot water during your stay. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the opportunity to welcome you back and provide an enhanced experience.Sincerely,Hotel Management
Business response:
Thank you for staying with us.
Positives: Good and quick service checking in and out. Negatives: Bathroom had what looks like used soap and lotion, had an odor left from previous renter, molds in the shower clog, overall room was humid, limited breakfast options.
Business response:
Dear Brian, Thank you for your valuable feedback and your kind words regarding our service. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. Your concerns have been promptly addressed with our housekeeping team to prevent reoccurrence. We hope to make your next stay with us outstanding in every way possible.Sincerely,Hotel Management
I did not check in and try to cancel these reservations and my card still got charged so I'm currently disputing the charges.
Business response:
Dear Sheila, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and assure you this will be looked into and addressed. Meanwhile, if we may be of further assistance, please reach the hotel directly. We would be grateful for your patience and understanding during this time.Sincerely,Ho... read more
No way to check in...no one at front desk Confirmation said check in until 12:00 it was ll:30 PM and no one at the desk. Front door standing wide open. Called on Courtesy Phone to bring someone to the front desk. No answer...just rang and rang. Called from my cell phone...just rang and rang. 15 minutes later someone finally came through the front desk in a hurry, as if she was just showing up for work. Wish I had taken photos. The carpet in the room was so dirty I had to wash the bottom of my bare feet before putting on shoe... read more
Business response:
Dear Janet, We're grateful for your feedback following your stay. Our team genuinely regrets the extended wait you experienced during check-in, and we understand your disappointment regarding the various issues you mentioned. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you ag... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.