Extended Stay America - Des Moines - Urbandale

Christina 

on Expedia

a year ago

Worst stay ever!!! First of all, I would never recommend this hotel to any friends or family, or strangers for that matter… they had refugees staying there, they were loud and not considerate of others. One worker in lobby, refrigerator leaked, rooms have roaches, dip in the floor, plugs hanging out of the wall, bed was leaning to one side, no room service, continental breakfast consist of coffee and dollar store mini muffin and fig bar, and the list goes on!! Don’t stay here, pay extra for a 5 star hotel. Lesson learned for... read more

Jon 

on Expedia

a year ago

No hot water. 

Brian 

on Expedia

a year ago

Positives: Good and quick service checking in and out. Negatives: Bathroom had what looks like used soap and lotion, had an odor left from previous renter, molds in the shower clog, overall room was humid, limited breakfast options. 

Sheila 

on Expedia

a year ago

I did not check in and try to cancel these reservations and my card still got charged so I'm currently disputing the charges. 

Janet 

on Expedia

a year ago

No way to check in...no one at front desk Confirmation said check in until 12:00 it was ll:30 PM and no one at the desk. Front door standing wide open. Called on Courtesy Phone to bring someone to the front desk. No answer...just rang and rang. Called from my cell phone...just rang and rang. 15 minutes later someone finally came through the front desk in a hurry, as if she was just showing up for work. Wish I had taken photos. The carpet in the room was so dirty I had to wash the bottom of my bare feet before putting on shoe... read more

Malissa 

on Expedia

a year ago

Janky at best! Our bathroom had several old soaps still stuck to the shower shelves. Lots of hair in the shower. So gross. We both woke up with sore backs from the broken down bed and congestion from the “non-smoking” room. We just made check-in. We’re on a long drive and got to the hotel at 11:04. We caught the receptionist as she was packing up for the night. A few minutes later and we would have lost our reservation without a refund. Phew. All the hotel hallways need vacuumed and scrubbed. The stairwells have rotten food ... read more

Nancy 

on Expedia

a year ago

We found bed bugs & the rooms were not clean our bathroom smelled like pee and the floors were very dirty, I’m so disappointed