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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this place for a family.
Business response:
Dear David, Thank you for dedicating the time to share your feedback. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
ONLY WOULD STAY AGAIN IF LAST RESORT. SMELL WAS HORRIBLE JUST NOT WELL KEPT. WAY OVER PRICED
Business response:
Dear Shelley, Thank you for dedicating the time to share your feedback. Wemake every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests.Therefore, we apologize that this was not your experience.We will take the necessary steps to address your concerns with the utmost care. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Sincerely,Hotel Management
The floor in our room was not clean, blaster pieces on linoleum and the rug was not vacuumed. Bathroom towels looked dirty as did the shower. Rug was stained in multiple areas and one wall had exposed drywall (paint scratched off). We did not want to change rooms, staff confirmed our observations and refunded our money.
Business response:
Dear Dorothy, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Rest assured, we're taking steps to address the issues promptly. We appreciate you bringing this to our attention and hope you will give us another opportunity the next time you are in the area.Sincerely, Hotel Management
We booked and paid for two queen beds, but when we arrived they said only one queen available! Only a few cars in lot at 10 pm. Breakfast included was only coffee and grab and go. Bed comfortable. Staff kind. But hotel is very outdated.
Business response:
Dear Joanne, Thank you for choosing us and providing your feedback.We are glad you enjoyed our hospitality from the staff and the comfortable bed. However, we apologize for not meeting your expectations with the complimentary grab-and-go breakfast. We will consider ways to enhance our offerings. Additionally, we continuously evaluate opportunities to improve our facilities to meet guests' expectations and preferences. Thank you for bringing these matters to our attention, and we hope to have the chance to provide you with a ... read more
You’ll need a $100 deposit on top of the price for the room. Ridiculous.
Business response:
Dear Theresa, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the websites that, when paying in cash for the room rent, a deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Our front desk team is always there to help you with anything while you are our guest. Thank you again; please return for a seaml... read more
Photos online did not accurately depict the room. There was no hair dryer, sink was missing a drain plug and shower faucet had visible gaps around it. Hotel smelled like pot. Would not recommend and will not stay here again.
Business response:
Dear Kim, We sincerely apologize for the discrepancies between our online representations and your actual experience. Your feedback regarding the amenities and room condition is deeply concerning, and we will address these issues internally for improvement. We also apologize for any discomfort caused by the odor. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to regain your trust with a more positive experience in the future.Sincerely,Hotel Management
the lady was great
Business response:
Dear Cheryl, Thank you for taking the time to share your experience. Providing exceptional service is a top priority for us, and we're happy that the lady you encountered made a memorable impression. We'll surely pass along your kind words to her and the rest of our team. Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
Be prepared for a smokey smell. I dont know if the hotel has smoking rooms because its an extended stay - but there was constantly a smell of smoke coming into my room. The walls are extremely thin. The room behind my room, their cell phone kept vibrating on the side table next to the bed. The vibrating sound was so loud I was certain the phone was lost in my hotel room. I searched for 15 minutes and finally had to give up and just listen to the buzzing for another 10 minutes from the room behind mine.
Business response:
Dear John, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving... read more
It’s smell like dog pea and the room need updated but overall I won’t stay there again
Business response:
Dear Ashley, We appreciate your feedback and apologize for any inconvenience caused by the smell. We understand the importance of a pleasant stay and will continually use your comments to enhance our offerings. If you have specific suggestions on areas for improvement, we would be grateful to hear them. We value your input and hope to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.