Extended Stay America - Des Moines - Urbandale

Dorothy 

on Expedia

a year ago

The floor in our room was not clean, blaster pieces on linoleum and the rug was not vacuumed. Bathroom towels looked dirty as did the shower. Rug was stained in multiple areas and one wall had exposed drywall (paint scratched off). We did not want to change rooms, staff confirmed our observations and refunded our money. 

Joanne 

on Expedia

a year ago

We booked and paid for two queen beds, but when we arrived they said only one queen available! Only a few cars in lot at 10 pm. Breakfast included was only coffee and grab and go. Bed comfortable. Staff kind. But hotel is very outdated. 

Theresa 

on Expedia

a year ago

You’ll need a $100 deposit on top of the price for the room. Ridiculous. 

Kim 

on Expedia

a year ago

Photos online did not accurately depict the room. There was no hair dryer, sink was missing a drain plug and shower faucet had visible gaps around it. Hotel smelled like pot. Would not recommend and will not stay here again. 

cheryl 

on Expedia

a year ago

the lady was great 

John 

on Expedia

a year ago

Be prepared for a smokey smell. I dont know if the hotel has smoking rooms because its an extended stay - but there was constantly a smell of smoke coming into my room. The walls are extremely thin. The room behind my room, their cell phone kept vibrating on the side table next to the bed. The vibrating sound was so loud I was certain the phone was lost in my hotel room. I searched for 15 minutes and finally had to give up and just listen to the buzzing for another 10 minutes from the room behind mine. 

Ashley 

on Expedia

a year ago

It’s smell like dog pea and the room need updated but overall I won’t stay there again 

Randall 

on Expedia

a year ago

Staff was friendly and polite. Unfortunately there is a strong smell of animal urine in the hallway of the floor I was on. It was also present in the room but not as strong. Windows didn’t lock. 

Paula 

on Expedia

a year ago

It is serious need of updating. The walls are so thin we heard the room next to us tv as if it was our tv, and tenants plain as day. To bad the where up till 2 A.M.!!! We didnt get any sleep, and had a long drive to do the next day.