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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Mid It was verh spacious and it was nicely looked. But there were crumbs that flew out of the pull out bed couch. The floors were very sticky when we walked in as well. Which was weird.
Business response:
Dear Guest, Thank you for reviewing our hotel. It is great to learn how much you enjoyed your spacious room. However, we do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
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Business response:
Dear Noe, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management
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They did not have my Expedia reservation upon arrival. We ended up having to book through them. Expedia has processed the refund and done a great job of fixing it, and the front desk staff did their best. Still, the location was a bit older and dirty and we could not find dog disposal cans despite being a dog friendly hotel.
Business response:
Dear Melissa, We appreciate you taking the time to share your positive experience during your stay. Our team always strives to provide exceptional hospitality to all our guests, and we are thrilled to hear that we exceeded your expectations. Your kind words will motivate us to continue delivering outstanding service to our guests. We apologize for any inconvenience caused by our pet disposal cans, which are located in the parking area for the convenience of our guests, and the front desk will be happy to assist you with thei... read more
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Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.