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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the positive survey. We hope to see you back again soon.
Business response:
Thank you for taking the time to complete our survey. We hope for the opportunity to serve your hospitality needs better in the future.
The rooms smelled stale. The stairwell trash cans were overflowing and smelled bad.
Business response:
Thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues that made for a less than pleasant experience. We will discuss your concerns with the Head of our Housekeeping Department to ensure we take corrective actions. We express our genuine apologies once more and hope you will consider staying with us again. Sincerely, Hotel Management
Customer service was absolutely terrible.
Business response:
Thank you for taking the time to submit your feedback. I'm sorry to hear that you were not completely able to enjoy your stay with us but rest assured that your concerns have been addressed with the appropriate department. It is my hope to welcome you back so that we may prove to exceed your expectations. Thank you again and have a great day.
Needs renovating
Business response:
Thank you for taking the time to submit your feedback. We appreciate you staying with us and look forward to welcoming you back soon.
Friendly staff and helpful. The cleanliness I’d top notch
Business response:
Thank you for posting such kind comments about Extended Stay America. It is a pleasure to read how impressed you were with our immaculate property and the service provided by our friendly associates. Your excellent rating is appreciated, and we look forward to seeing you again. Sincerely, Hotel Management
Disappointing I preferably stay at Town suites or Residence Inn which are my favorites, due to I’m a truck driver and I like to cook a meal often for me to enjoy. Parking wasn’t suitable for my truck so I decided to try Extended Stay, worse choice ever. I enter my room which was very roomy expecting to get right to cooking. The kitchen was empty, not a dish, fork or pot. Go to the counter looking for the clerk whom I had to wait about 3 minutes to come out to ask about kitchen accessories and she responded ,Oh you had to ask... read more
Business response:
Valencia, thank you for taking the time to write a review of our hotel. We are very sorry our kitchen did not meet your expectations regarding the dishes. We can assure you we have inspected the dishes and have reiterated our cleaning procedures with the team to ensure your experience is not repeated. We really appreciate you bringing this to our attention. We hope to see you again, should your travels bring you back to our area. Sincerely, Hotel Management
My stay was very nice from the check-in process to the check-out process. The only issue I had was the person in the room above mine was very load and quite a heavy walker across the floor throughout the night. Other than that, it was a very enjoyable stay.
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you and your spouse, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 895 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.