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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Double charged for stay.
Business response:
Katelyn, thank you for being our guest. We apologize for the inconvenience you experienced. Regarding the charges, if it is yet unresolved, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. Sincerely, Hotel Management
The room was bare bones and dated feeling. There was no coffee maker, one tube of shampoo and body wash, no glasses, very small bathroom sink and the TVs position made it very difficult to see while lying down in bed.
Business response:
Thank you for your review. We apologize for your disappointment with the lack of some amenities in your room. We would like to inform you that in-room amenities like kitchenware and toiletries are available at the front desk and are complimentary. Moreover, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also appreciate your additional feedback and hope you will consider a return... read more
Beds Need Help As soon as we walked into our room it smelled of smoke, even though it's a Smoke Free hotel. In addition, the bed felt like it had no padding as you could feel the springs. They did give us a new room and it smelled fine and the bed was much better, but very hard. They need to invest in new beds. The rooms were clean and it was nice to have a full size refrigerator. They claim a free breakfast, but it consisted of granola bars, coffee and packaged muffins.
Business response:
Jacqueline, thank you for choosing our hotel. We are glad you liked the cleanliness and in-room amenities of the room you stayed in. However, we are sorry for the smoke smell in the room initially allocated to you and that the bed was not your expectations. We have shared your comments with appropriate members of our team to improve the experience of our future guests. We will also make a note of your feedback as we plan any changes to our breakfast. We hope to have another opportunity to welcome you back soon. Sincerely, Ho... read more
Smell Smelled like smoke and weed
Business response:
Thank you for the feedback. We are sorry for the odor you experienced during your stay. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Also, your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 855 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.