Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Steve, thank you for choosing us while you were here for the medical trip! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your comments! However, we are sorry our grab-and-go breakfast was not appealing to you. The entire team at Extended Stay America looks forward to seeing you the next time you and your family are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your stay at Extended Stay America. We are glad you liked our comfortable suites and had an overall great stay. We are also delighted to hear our convenient location close to the Meijer and shops was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you faced in your room. We have shared your concerns with the appropriate individuals to ensure our future guests do not encounter these issues again, going ahead. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Eric, thank you for your gracious review. We are delighted to know you had a relaxing stay in your fully-equipped room and that we were able to meet your expectations for a great stay at an affordable price. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management