Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Sandra, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Andrea, thank you for sharing your perfect rating of Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Krystal, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Logan, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Tracie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your comfortable room and our convenient location, along with our 24-hour self-serve laundry. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Katelyn, thank you for being our guest. We apologize for the inconvenience you experienced. Regarding the charges, if it is yet unresolved, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for your disappointment with the lack of some amenities in your room. We would like to inform you that in-room amenities like kitchenware and toiletries are available at the front desk and are complimentary. Moreover, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also appreciate your additional feedback and hope you will consider a return... read more