Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Thank you for taking the time to review your stay. We are glad you liked our clean rooms, our location and that you found us to be a good value. However, we apologize you had to experience the fire alarms sounding in the middle of the night, disturbing your peaceful stay. We hope you will choose us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Bobbie, thank you for taking the time to provide feedback regarding your stay with us. Although you had an overall pleasant visit, we apologize for the issues you experienced during your visit. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Amy, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your visit to the area. We are happy that you liked our front desk service and had a nice time here. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tommy, thank you for sharing your review. Although you had an overall pleasant stay, we apologize for the poor service. Your feedback for the service issue is shared with the front office team to be more diligent and ensure such issues don’t happen going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management