Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

It was disappointing to know you did not experience the best from us. We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure to know our ideal location was the highlight of your stay and that you had a great stay at our well-kept property. Please visit us again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are so glad you and your "best friend" enjoyed your visit and that our location close to the mall worked well for your needs. We look forward to welcoming you back again whenever your travels bring you back to this area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about Extended Stay America. We are sorry we were unable to provide you the room that you booked. On your future visit, we will make sure to accommodate you in the room of your choice, and from your rating, it seems that you had an overall pleasant stay. It was a pleasure to have you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Wow - we appreciate your terrific review of Extended Stay America. Your feedback is the best performance measure we have, so thank you for taking the time to post your review. We are pleased you enjoyed your stay and that you especially loved the service provided by our staff. We look forward to welcoming you again on your next visit! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are glad you liked our clean rooms, our location and that you found us to be a good value. However, we apologize you had to experience the fire alarms sounding in the middle of the night, disturbing your peaceful stay. We hope you will choose us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management