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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Much as they charge rooms need to be updated just old and smelly
Business response:
Dear Courtney, Thank you for your feedback. We apologize that the condition of the room did not meet your expectations. We understand the importance of a clean and comfortable environment and are actively working on updates and improvements. Your comments help us identify areas where we can enhance our services and facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Elevator not working and made us stay on the third floor when my wife has had surgery on both knees recently. No apologies and no notice. Property is breaking ADA laws.
Business response:
Dear Adam,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the non-functioning elevator and the lack of communication regarding your room assignment. This is certainly not acceptable. Your concerns are being addressed with urgency, and we appreciate you bringing this to our attention. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
I think there was one person running the whole hotel. Our room was dirty and the elevator did not work all weekend. This was a business trip for us and we have a lot of things to haul up and down from our room. So this was a big deal and they didn’t tell us when we checked in. There is not much care in this place. We would not want to stay here again.
Business response:
Dear Dawn, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our usual standards, and we are taking immediate steps to address the cleanliness and elevator concerns. We understand how important these aspects are, especially during a business trip. Your comments are crucial for us to improve, and we hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Smelled bad. No elevator. Is being used for long term housing.
Business response:
Dear Kevin, Thank you for choosing us. Providing the best accommodation and service has always been our motto. However, we are sorry for the smell issues you encountered, and we will work on improving them as we move ahead. Our front desk team is always there to assist you and make your time enjoyable. Considering this a rare case, please be our guest on your next trip to the city.Sincerely,Hotel Management
Our reserved room was sold before we arrived. Long day of travel only to have to find another hotel for the night. VERY DISAPPOINTED
Business response:
Dear Mary, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. This is not the standard of service we strive to provide, and we understand your frustration after a long day of travel. Please know we are addressing this issue to prevent it from happening in the future. We hope you will give us another chance to provide the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.