This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator didn’t work, the walls constantly vibrated, no waters were provided, and the quality of furniture was poor. No housekeeping was provided. Additionally, it was unclear when the check out time was.
Business response:
Dear Nikhil, Thank you for your feedback. We apologize for the issues you experienced during your stay, including the elevator, vibrating walls, furniture quality, and lack of housekeeping. Your comfort is important to us, and we will address these concerns to improve our services. We appreciate your understanding and look forward to welcoming you back soon!Sincerely,Hotel Management
not good
Business response:
Dear Robert, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We strive to provide a high-quality experience for all our guests, and your comments help us identify areas for improvement. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Didn’t even stay they had no room available
Business response:
Dear Stacey, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lack of room availability during your stay. This is not the experience we aim to provide, and we are addressing this issue with our team to prevent future occurrences. Your understanding is greatly appreciated, and we hope you’ll consider giving us another chance to provide a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
Elevator broken, sketchy people outside, gross stains on the floor and in the sink of the room
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issues you encountered during your stay. The broken elevator, cleanliness concerns, and the environment outside the hotel are all matters we take seriously. We’ve shared your comments with our maintenance and housekeeping teams to address these issues immediately. Your safety and comfort are our priorities, and we apologize for falling short. We appreciate your input as it helps us make necessary improvements and hope you'll consider giving us another cha... read more
We stayed at this property on August 23rd, 2024. Our room was terrible- the carpet was not vacuumed and was badly stained. The bathroom door was marked up with what at first glance looked like blood,!but was probably nail polish. The bathtub didn’t drain well. The furniture was scratched up and peeling. The complimentary breakfast consisted of NutriGrain bars, muffins and oatmeal-not even a banana to be had. I payed $179 for this terrible experience. It’s definitely not worth that price point. I was extremely disappointed. I... read more
Business response:
Dear Rhoda, Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with your room and the complimentary breakfast. This is not the standard we strive for. Your comments about the carpet, bathroom door, bathtub, and furniture are concerning, and we will address these with our team immediately. We are committed to improving and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Elevators didn’t work. Refrigerator leaked alll over the room. Free breakfast is only snacks and coffee
Business response:
Dear alyssa, Thank you for your feedback. We apologize for the inconvenience you experienced with the elevators and the leaking refrigerator. This is not the standard we strive to provide, and we are addressing these issues with our maintenance team. We also understand that the breakfast offerings did not meet your expectations, and we are reviewing our options to improve them. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Elevator broken, dirty q-tip on dresser, hair in bathtub
Business response:
Dear Brenda, Thank you for your feedback. We apologize for the issues you encountered with the elevator, cleanliness, and maintenance in your room. This is not the level of service we aim to provide, and we are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The property was dirty and the elevator did not work.
Business response:
Dear Sonja, Thank you for your feedback. We’re sorry to hear about the cleanliness and elevator issues you encountered. Your comments are valuable, and we will address these concerns with our team to improve our services. We appreciate your input and hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.