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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub and surrounding walls not well cleaned when I checked in. Could trace out soap streaks on the surface. There were green spots on the shower curtain as well. And the sink had a mold layer around the hidden space between the sink and the counter top.
Business response:
Monica, thank you for your review. We are sorry you observed some service issues in your room. We aim to exceed your expectations and go above and beyond for our guests. Therefore, we regret this was not your experience. We have shared your comments with the appropriate individuals to take corrective measures. We hope you will consider us whenever you return to the area. Sincerely, Hotel Management
Staff seems like they don't want to help.
Business response:
Danelle, thank you so much for your feedback. We are very sorry you were not happy with our hotel and staff. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Surprised of the room not topnotch The customer service was decnet. The bathroom was outdated looks like a senior back in the day rehab bathroom. It had stains on it and the bed every time I sat on it the bed went up. I just needed to sleep. There were no dishes in the cabinets or cookware.
Business response:
Michelle, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Staff not friendly at all,buffet horrible,drying machine for clothe not clean,ask staff questions act as if they have a problem with you,only 1 bar of soap in room,I've gone to a number to hotels by far this one was the worst
Business response:
Meryem, thank you for your honest evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Morning manager was extremely rude. Will never stay again
Business response:
Joshua, thank you for being our guest. It was disappointing to read your review, and we apologize for the inconvenience you had due to the behavior of one of our associates. We will utilize your comments to enhance our service level. We hope to have an opportunity to host you soon and improve your impression of us. Sincerely, Hotel Management
Hallway smelled like an old apartment, in the middle of the night we had people tried to swipe card in our room and made us uncomfortable for the whole night, when called front desk first guy hangs up then called again and the second personnel told me that the previous gust who stayed in our toom forgot something in the room, vety unprofesional and creepy someone would come in the middle of the night and the front desk personnel did not do anything about it
Business response:
Ergys, thank you for sharing the specifics of your visit. We sincerely apologize for the issue in the hallway and the incident you mentioned which impacted your overall experience. We assure you to discuss your comments with our housekeeping and front office associates and take appropriate actions. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Find somewhere else to stay It was very disturbing. Guest made us uncomfortable the entire stay. The staff was very rude some girl with purple hair basically told us she told us she’s not doing her job so stay in or out. The only person that did their job was the manager Michael. The bathroom was DISGUSTING!! Don’t stay here at all.
Business response:
Cydney, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
My room had too much condensation. It smelled like a dirty swamp water basement. I could hear every step the guests in the room over mine took. This hotel kind of reminds me of a ghetto apartment building.
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.