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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very happy. Drove and was told after I paid for the room at a rest stop. At 1:00am that they stop doing check ins at 11:00 so needless to say they wouldn’t let me in or refund me. Slept in my car at 2:00am thanks to them.
Business response:
Dear Guest, Please accept our apologies for the issue with your reservation and for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
Tub didn’t drain. Had to rinse the hair off of the wall in the shower. Was expecting housekeeping as there was no indication that we weren’t going to receive it. Booked king room. Was no where near a king bed.
Business response:
Rachel, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Bathtub and surrounding walls not well cleaned when I checked in. Could trace out soap streaks on the surface. There were green spots on the shower curtain as well. And the sink had a mold layer around the hidden space between the sink and the counter top.
Business response:
Monica, thank you for your review. We are sorry you observed some service issues in your room. We aim to exceed your expectations and go above and beyond for our guests. Therefore, we regret this was not your experience. We have shared your comments with the appropriate individuals to take corrective measures. We hope you will consider us whenever you return to the area. Sincerely, Hotel Management
Staff seems like they don't want to help.
Business response:
Danelle, thank you so much for your feedback. We are very sorry you were not happy with our hotel and staff. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Surprised of the room not topnotch The customer service was decnet. The bathroom was outdated looks like a senior back in the day rehab bathroom. It had stains on it and the bed every time I sat on it the bed went up. I just needed to sleep. There were no dishes in the cabinets or cookware.
Business response:
Michelle, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Staff not friendly at all,buffet horrible,drying machine for clothe not clean,ask staff questions act as if they have a problem with you,only 1 bar of soap in room,I've gone to a number to hotels by far this one was the worst
Business response:
Meryem, thank you for your honest evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.