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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fair It was ok. The keys wouldn't stay working because the part on the door was defective so that was an inconvenience, everytime I went upstairs had to cone back down to get a different key
The room and the property were clean but the room and the bedding didn't smell good.
Old property with small room. It includes a kitchen, which is very tight and old appliances. No breakfast available, just grab and go snacks/coffee.
Business response:
Dear Camoes, Thank you for your feedback. We genuinely appreciate you highlighting aspects of your stay and regret that certain elements did not meet your expectations. Your comments have been noted and shared with our team as we continue to make improvements for the comfort of our guests. We hope to welcome you back in the future and provide a more enjoyable and refreshed experience. Sincerely, Hotel Management
Conditions are unsatisfactory. From cleanliness to facility maintenance, this establishment needs a major overhaul.
Business response:
Dear Hector, Thank you for taking the time to share your experience. We regret that the property's condition did not meet your expectations and apologize for any inconvenience this may have caused. What you experience is not the standard we aim to provide, and we regret any inconvenience caused. Your feedback is important, and we will address it with our housekeeping and maintenance team and work toward meaningful improvements. We hope you’ll consider giving us another opportunity to provide a more comfortable and positive s... read more
The hallway had a horrible smell the entire stay. There wasn’t so much as even a glass in my room. No cups, no silverware, no pots, no dishes. Went down the next morning for breakfast and it was cold coffee and muffins
Business response:
Dear Contessa, Thank you for taking the time to share your feedback. We are genuinely sorry that your visit did not reflect the experience we aim to provide. It is disappointing to hear that certain aspects of your stay fell short of expectations, and we understand how that may have impacted your comfort. Please know your observations have been shared with our team to help guide improvements in both service and amenities. We appreciate your comments and the opportunity they provide us to improve. We hope you’ll consider givi... read more
Looks decent online, gross in real life - holes in the curtains, fan incredibly loud in the bathroom, smelled of cigarettes (in a nonsmoking room). However, no bed bugs and the water ran - those are the only good parts.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet expectations, and we apologize for the condition and atmosphere you encountered. Please know that your concerns are being taken seriously and will be addressed by our team to improve the quality and comfort of future stays. We do, however, appreciate your acknowledgment of the basic accommodations provided. We hope to welcome you back and offer a more positive and refreshing experience. Sincerely, Hotel... read more
There are roaches here at this hotel.
Business response:
Dear Imani,Thank you for sharing your feedback. We understand how concerning it can be to encounter any issues during your stay, and we appreciate you bringing this to our attention. Guest comfort is very important to us, and we have protocols in place to address any concerns promptly. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.