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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever
Business response:
Dear Mahmoud,We are truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we deeply regret that we fell short during your stay. Please know that we take your concerns seriously and are committed to addressing any issues that may have impacted your comfort. We would appreciate the opportunity to better understand your experience and work toward improving our services. We hope you will consider giving us another chance to provide a more positive stay in the future.Sincer... read more
Loud Music next door at 2:00am and had to call down to the lobby to ask them to get the noise to stop.
Business response:
Dear Elizabeth,Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced due to the noise from the neighboring room. Your comfort is our priority, and we appreciate your patience in bringing this matter to our attention. We understand how disruptive this was, especially at such a late hour. Please know that this is not the experience we aim to provide, and we will reinforce our noise policies with our team to prevent similar situations in the future. We hope to have the opportunity to we... read more
Dirtiest room I’ve ever seen We chose this hotel for the location but it was so gross and dirty that we ended up leaving and booking a room somewhere else. The whole floor smelled like weed as soon as we stepped off the elevator. The room itself looked like it hadn’t been cleaned ever. There was long black hair in the bed and a couple bugs. The refrigerator was caked in filth. It was a completely uninhabitable room.
Business response:
Dear Kayla, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and understand how disappointing this experience must have been. Cleanliness is a priority, and we regret that we did not meet your expectations. We encourage guests to contact the front desk with any concerns during their stay so we can address them promptly. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Management
Staff was never behind the desk, hard to get a hold of. Room we had, had a leak from the window the room had a bad odor and carpet was drenched with water. Staff didnt find us another room. Service for towels was slow and wouldnt clean the room when asked
Business response:
Dear Baraah, Thank you for your feedback. We deeply regret the inconveniences you experienced during your stay. The issues you mentioned, including the lack of responsiveness and room conditions, fall short of the standards we strive to maintain. Your comments will be addressed with our team to ensure immediate improvements. We appreciate your patience and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
Not bad it was clean but could be better, and the staff were nice but there was bad smell around the floor next to our rooms it smells weed so bad.
Business response:
Dear Masa, Thank you for sharing your feedback. While we are pleased to hear that you found the accommodations clean and the staff friendly, we sincerely regret the issue with the odor near your room. Maintaining a fresh and welcoming environment is a priority, and we are addressing this concern promptly to ensure it does not recur. Your comments have been shared with our team to reinforce our commitment to providing a comfortable stay for all guests. We apologize for any inconvenience caused and appreciate your understandin... read more
Bad customer service , noisy hotel , not a good deal for the $ in the area , must avoid
Business response:
Dear Jean, Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations and that you experienced issues with noise and service. Providing excellent customer service and a comfortable environment are priorities, and we apologize for falling short in these areas. Your comments have been shared with our team to ensure immediate improvements. We are also reviewing our value proposition to better align with guest expectations. We sincerely apologize for any inconvenience caused and hope to have ... read more
I could not check in, no one was in front desk so I left
Business response:
Dear George, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your visit. A staffed and welcoming front desk is a fundamental part of ensuring our guests feel valued, and we regret that this standard was not met in your case. Your feedback has been shared with our team so that any gaps in service can be addressed and ensure this does not happen again. We deeply regret the frustration caused and hope to have the opportunity to provide you with the seamless exper... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.