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Extended Stay America - Detroit - Dearborn

3.4
  • Hotels
  • Dearborn, MI

About this business

HospitalityHotels

Location details

260 Town Center Dr., Dearborn, MI, 48126, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.41,730 reviews
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Contessa 
4 months ago

The hallway had a horrible smell the entire stay. There wasn’t so much as even a glass in my room. No cups, no silverware, no pots, no dishes. Went down the next morning for breakfast and it was cold coffee and muffins 

Business response:

Dear Contessa, Thank you for taking the time to share your feedback. We are genuinely sorry that your visit did not reflect the experience we aim to provide. It is disappointing to hear that certain aspects of your stay fell short of expectations, and we understand how that may have impacted your comfort. Please know your observations have been shared with our team to help guide improvements in both service and amenities. We appreciate your comments and the opportunity they provide us to improve. We hope you’ll consider givi... read more

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martin 
4 months ago
Laine's profile image
Laine 
5 months ago

Looks decent online, gross in real life - holes in the curtains, fan incredibly loud in the bathroom, smelled of cigarettes (in a nonsmoking room). However, no bed bugs and the water ran - those are the only good parts. 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet expectations, and we apologize for the condition and atmosphere you encountered. Please know that your concerns are being taken seriously and will be addressed by our team to improve the quality and comfort of future stays. We do, however, appreciate your acknowledgment of the basic accommodations provided. We hope to welcome you back and offer a more positive and refreshing experience. Sincerely, Hotel... read more

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imani 
6 months ago

There are roaches here at this hotel. 

Business response:

Dear Imani,Thank you for sharing your feedback. We understand how concerning it can be to encounter any issues during your stay, and we appreciate you bringing this to our attention. Guest comfort is very important to us, and we have protocols in place to address any concerns promptly. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management 

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Janitra 
6 months ago

This is a nonsmoking property, yet I was hit by a cloud of smoke when I opened the door to my room. The door also had something spilled all over it and there was toilet paper lying throughout the hallway. I immediately requested a different room. The staff was nice and granted my request. However, the second I was given had a broken window that did not close while it was 20 degrees outside. I cranked the heat and tried to bare with it. However, I ended up checking out 2 hours later and going somewhere else. I will NEVER. Boo... read more

Business response:

Dear Guest, We sincerely apologize for the discomfort and frustration you experienced during your stay. A clean, well-maintained, and smoke-free environment is a priority, and it’s disappointing to hear that we fell short. While we are glad our staff assisted in relocating you, we regret that the second room also did not meet expectations. Your feedback is invaluable, and we will address these concerns with our team to improve our standards. We truly regret losing your trust and would love the opportunity to provide a much b... read more

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imani 
6 months ago

Smelled like pot. Need to be updated, light fell from ceiling. Water doesn’t drain in tub. Internet doesn’t work. 

Business response:

Dear Juanye, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Our priority is a comfortable and well-maintained environment, and we regret falling short of expectations. Your concerns regarding the odor, room maintenance, drainage, and internet service are being addressed with our team to ensure necessary improvements. We understand how these inconveniences impacted your experience, and we truly appreciate your patience. Please know that we are committed to enhancin... read more

Alicia-Ree's profile image
Alicia-Ree 
6 months ago

Horrible The room was dirty hair on the bathroom sink food crumbs in thw bed like they didnt change the sheets i was too mad and it was too late in the night i was tired and I will never stay there again 

Business response:

Dear Guest, We sincerely apologize for the condition of your room and the disappointment it caused. Cleanliness is a top priority, and your experience does not reflect our standards. We understand how frustrating it must have been, especially after a long day. Your feedback will be shared with our team to ensure improvements. We truly regret that your stay did not meet expectations and would appreciate the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

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Sadie 
7 months ago

Had to clean before going in- eyelash on the counter and we had already moved rooms once before. This place was not sanitary. 

Business response:

Thank you for your feedback, Sadie. We sincerely apologize for the condition of your room and the inconvenience of having to move rooms and clean upon arrival. This experience falls short of the standards we strive to maintain, especially regarding cleanliness and guest comfort. Your concerns have been shared with the appropriate team for immediate review and corrective action.Sincerely,Hotel Management 

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Kelli 
7 months ago

Out dated...rooms have a funky scent, not dusted...you get what you pay for...cheaply maintained 

Business response:

Dear Kelli, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhan... read more

Frequently asked questions about Extended Stay America - Detroit - Dearborn

How is Extended Stay America - Detroit - Dearborn rated?

Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,730 reviews. 

When is Extended Stay America - Detroit - Dearborn open?

Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.