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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a nonsmoking property, yet I was hit by a cloud of smoke when I opened the door to my room. The door also had something spilled all over it and there was toilet paper lying throughout the hallway. I immediately requested a different room. The staff was nice and granted my request. However, the second I was given had a broken window that did not close while it was 20 degrees outside. I cranked the heat and tried to bare with it. However, I ended up checking out 2 hours later and going somewhere else. I will NEVER. Boo... read more
Business response:
Dear Guest, We sincerely apologize for the discomfort and frustration you experienced during your stay. A clean, well-maintained, and smoke-free environment is a priority, and it’s disappointing to hear that we fell short. While we are glad our staff assisted in relocating you, we regret that the second room also did not meet expectations. Your feedback is invaluable, and we will address these concerns with our team to improve our standards. We truly regret losing your trust and would love the opportunity to provide a much b... read more
Smelled like pot. Need to be updated, light fell from ceiling. Water doesn’t drain in tub. Internet doesn’t work.
Business response:
Dear Juanye, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Our priority is a comfortable and well-maintained environment, and we regret falling short of expectations. Your concerns regarding the odor, room maintenance, drainage, and internet service are being addressed with our team to ensure necessary improvements. We understand how these inconveniences impacted your experience, and we truly appreciate your patience. Please know that we are committed to enhancin... read more
Horrible The room was dirty hair on the bathroom sink food crumbs in thw bed like they didnt change the sheets i was too mad and it was too late in the night i was tired and I will never stay there again
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the disappointment it caused. Cleanliness is a top priority, and your experience does not reflect our standards. We understand how frustrating it must have been, especially after a long day. Your feedback will be shared with our team to ensure improvements. We truly regret that your stay did not meet expectations and would appreciate the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Had to clean before going in- eyelash on the counter and we had already moved rooms once before. This place was not sanitary.
Business response:
Thank you for your feedback, Sadie. We sincerely apologize for the condition of your room and the inconvenience of having to move rooms and clean upon arrival. This experience falls short of the standards we strive to maintain, especially regarding cleanliness and guest comfort. Your concerns have been shared with the appropriate team for immediate review and corrective action.Sincerely,Hotel Management
Out dated...rooms have a funky scent, not dusted...you get what you pay for...cheaply maintained
Business response:
Dear Kelli, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhan... read more
Old dried Blood on my sheets
Business response:
Dear Kim, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Ma... read more
I’m aware that my resources were less than stellar. But I did expect a basic modicum of cleanliness. At $102 I should not have had to suffer the hell I experienced. Extended Stay America is a fairly reputable hotel chain. I had the option of 3 rooms which were all unsatisfactory. They all contained vermin droppings, which was indicative of a pest problem. They were not swept properly, and the surfaces were unclean. I retrieved a broom and dustpan from the front office and showed the desk agent pictures of the droppings I’d f... read more
Business response:
Dear Juaria,We sincerely apologize for the distressing experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is deeply concerning to hear that we fell so short of expectations. The issues you described, from the room conditions to the staff interaction, are unacceptable, and we truly regret the frustration and anxiety this caused. Please know that we take your concerns seriously and will be thoroughly reviewing these matters with our team to ensure improvements. While we understand... read more
Horrible When I got to my room there was a nest of ants on the counter, I had a kind size room. Went to the desk to let them know , they told me that was all they had, but then they found a queen size and charged me the same price as the king, being that it was Valentines weekend everything was booked up or I would have left. The manager said she could give me 10 dollars back but it was really nothing she could do because I booked through a third party. Yeah like I believe that you can take my money though. I will never ever... read more
Business response:
Dear Yolanda,We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with the ants and the condition of your room. Cleanliness and comfort are our top priorities, and we regret that we did not meet your expectations. We also regret the way your concerns were handled at the front desk. Your feedback is important, and we will address these matters to improve our services. We truly hope to have the opportunity to offer you a much better experience in the fu... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.