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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ordene una queen bed y me dieron una más pequeña
Business response:
Dear René,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the room issue. We understand how important it is to have the correct accommodations, and we regret that we did not meet your expectations. Please know that your concerns have been shared with our team, and we will take steps to ensure that such discrepancies do not occur in the future. We hope you will consider staying with us again and allow us the opportunity to provide a more enjoyable experience.Sincerely,Management... read more
I had a room with no door knob to the bathroom and the toilet seat was broken
Business response:
Dear Quanatvious,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you faced with the bathroom door knob and the broken toilet seat during your stay. This is certainly not the standard we strive to maintain, and we understand how frustrating this must have been for you. Please be assured that your feedback will be addressed with our maintenance team to ensure improvements are made. We value your input and hope you consider staying with us again for a better experience.Sincerel... read more
My stay was not so good I booked a room with double beds and was giving a room with 1 king bed and a recliner that didn't work. I was still charged the same rate. They were no amenities such as breakfast, ice machine,ect. The place smelled horrible from cigarette smoke to Marijuana smoke and drunks hanging outside i definitely didn't feel safe for myself or my family
Business response:
Dear Hollie, Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations and sincerely apologize for the issues you encountered, including the room type discrepancy and the unpleasant odors. Your safety and comfort are our top priorities, and we understand how important these factors are for a pleasant stay. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity in the future to provide a more satisfying exp... read more
If you want a grungy place this is it. Needs serious updating. Not clean and smelled of weed. When we checked in, we were given a room that was already being occupied and walked in to see all their belongings. Luckily that guest wasnt there or it would have been terribly awkward. I was always scared of returning and our things being gone.
Business response:
Dear Megan, Thank you for your feedback. I’m truly sorry for the inconvenience you faced with the room mix-up and the issues you encountered during your stay. We are committed to maintaining high standards of cleanliness and updating our facilities. Your comments have been shared with our team to address these concerns. We hope to have the opportunity to provide a better experience on your next visit. Sincerely,Hotel Management
The hall way smelled really bad and dirty we swwn blood on the floor for 2 days. Room coukdve been cleaned better but was not horrible the cleaning staff has to pay attention to the smaller details not just simple cleaning.
Business response:
Dear Shaqita, Thank you for your feedback. We apologize for the unpleasant smell in the hallway and for the cleanliness concerns you encountered during your stay. The situation you described is unacceptable, and we have addressed these issues with our housekeeping team to ensure more thorough attention to detail in the future. Your feedback helps us improve our standards, and we appreciate your understanding. We look forward to welcoming you back for a much-improved experience on your next visit!Sincerely,Hotel Management
Stained, filthy carpet...Burned out lightbulbs...No hangers...Sickening smell...Window broke open...Bathroom fan's annoying sound.. Only one trash can...No coffee maker/coffee packets...Crappy breskfast...Inattentive staff...Unwelcoming entrance...Dirty refrigerator...We would rather pitch a tent next to a crocodile infested swamp than stay in this hideous hotel again.
Business response:
Dear Thomas, Thank you for your feedback. We deeply apologize for the multiple issues you encountered during your stay, from cleanliness concerns to missing amenities. This is not the experience we strive to offer, and we are taking immediate steps to address the problems you’ve mentioned with our housekeeping and maintenance teams. Your comfort and satisfaction are important to us, and we appreciate your honesty in helping us improve. We look forward to the opportunity to welcome you back for a better experience.Sincerely,H... read more
Bad dirty place
Business response:
Dear Mark, Thank you for sharing your feedback. We apologize for the issues you experienced regarding cleanliness. This is not the standard we aim for, and we will address these concerns with our team to ensure improvements are made. We appreciate your input as it helps us enhance our services. We hope you will consider staying with us again in the future, so we can provide you with a better experience. Sincerely,Hotel Management
The shelves in the closet in the room were broken. Ring of black under the sink lid. Looking in the mirror you could see it being all black in the bathroom sink under the front lip.
Business response:
Dear Andrew, Thank you for bringing these issues to our attention. We sincerely apologize for the maintenance and cleanliness concerns you encountered during your stay. Your feedback is important, and we will address these matters with our maintenance team to ensure they are resolved promptly. We appreciate your patience and hope you will consider staying with us again in the future, so we can provide you with a more pleasant experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.