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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was extremely disappointing. We ended up not even staying we left.
Business response:
Dear Christine, Thank you for your feedback. We’re truly sorry to hear that your experience was so disappointing and that you chose to leave. This is not the level of service we aim to provide, and we would appreciate the opportunity to understand more about what went wrong. We hope you might consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Dirty, broken, & not like photos - do not recommend
Business response:
Dear Ashley, Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with cleanliness and maintenance, and that the property did not meet your expectations. This is not the standard we strive for, and we are taking immediate steps to address these concerns and improve our facilities. Your comments are valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to offer a better experience in the future. Sincerely,Hotel Management
Dont stay here if Abel is working... Bathroom wasnt clean. Toilet seat was dirty and loose, leaking faucet , carpet detached from baseboard, curtain that cover closet had white stains. Told clerk Abel he said " No Maintenance until Monday, and why cant you put tissue on the seat.
Business response:
Dear Tiaisha, Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. The condition of the bathroom and other areas you mentioned is not acceptable, and we are taking immediate steps to address these concerns. We also apologize for the inappropriate response from our staff member. Your experience does not reflect our standards, and we will ensure this does not happen again. We appreciate your input and hope to regain your trust during your future visits.Sin... read more
Convenient and near a mall but that’s it. “Breakfast” was mini muffins and coffee. Terrible smell and dirt inside the elevators, hallways, and in the room.
Business response:
Dear Omamah, Thank you for your feedback. We appreciate your positive comments about our convenient location near the mall. We apologize for the unpleasant smell and cleanliness issues in the elevators, hallways, and room. Your comments about the breakfast options are also noted. We are taking immediate steps to address these concerns and improve our services. We value your input and hope to provide a more pleasant experience for you in the future.Sincerely,Hotel Management
Dead bugs were in all 3 rooms I booked There was this awful urine smell in the first room. The key to the door got stuck in the door and I had to wait til the next day to get back in the room to get my things. This place needs to be shut down or remodeled. Morning shift cared more about my concerns and complaints.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the issues you encountered during your stay. This does not reflect our standards, and we are addressing these concerns immediately. We appreciate your feedback regarding our morning shift's responsiveness. Please accept our sincerest apologies for any inconvenience caused. Your satisfaction is important to us, and we are committed to making necessary improvements. We value your input and hope to have the opportunity to regain your trust in the future. Sincer... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.