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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay next door Not the cleanest place to stay, dead bedbugs and live spiders found throughout room. Trash under bed.
Business response:
Dear Bryant, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to uphold, and we understand your frustration. Your feedback has been shared with our housekeeping team to ensure immediate improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The worst hotel and also so far in the transaction. I booked in this hotel and when I went there to the reception desk and asked for ID, she told me there were no empty rooms. Shortly after I left the hotel, I searched for another hotel. I went down to the bank and cleared the amount. I tried to recover the amount with Expedia. There is no benefit to them, damn it.
Business response:
Dear Mahmoud, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your recent booking attempt. Your feedback is valuable to us, and we are investigating this issue to ensure it does not recur. We strive to provide exceptional service and regret that we fell short of your expectations. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Las sábanas no estaban cambiadas el cuarto no estaba limpio había toallas sucias las fundas de las almohadas olían a perfume de personas anteriores que se quedaron había pelo en las sábanas de otra persona y pedí sábanas limpias para ponerlas encima porque no había limpieza en esa habitación
Business response:
Dear MARTINA, Thank you for sharing your concerns. We sincerely apologize for the unacceptable condition of your room. This does not meet our standards, and we are addressing the issue with our housekeeping team to ensure it doesn’t happen again. We regret any inconvenience caused and appreciate your feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
This was one of the most disgusting hotels I have ever stayed in and I travel A LOT. Not only was the bathroom floor sticky with random spots of (what I am hoping was) ketchup, but the carpet was sticky was well and riddled with stains. Absolutely gross and we wore out shoes the entire time. They do not clean the rooms at all except for every 2 weeks.
Business response:
Dear Christopher, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable conditions you encountered. This does not reflect our standards, and we are investigating this matter urgently. Your feedback is crucial in helping us improve. Please accept our apologies, and we hope to have the opportunity to restore your trust in us with a better experience in the future.Sincerely,Hotel Management
Do NOT stay here. Got there and they gave away my room. And had nothing left other than a queen bed for 3 ppl. Had to buy and airbed and sleep on the floor. Last minute couldn't find anywhere to stay. Charged me for what I resserved (2 dbl bed w studio) instead of what i actually got. Outdated. 32' tvs if even that size. There is minimal to choose from for breakfast tea. Tea and oatmeal if your lucky. Not even a hot water maker in the room. Definitely contacting head office. I repeat do not stay here!!!
Business response:
Dear Simone, Thank you for your feedback. We sincerely apologize for the inconvenience you faced with your room reservation and the amenities provided. This does not reflect our standards. We are addressing these issues with our team. We hope to welcome you again soon and provide a much improved experience.Sincerely,Hotel Management
😡 The room, bathroom, lobby are so drity. Really bad service and treat
Business response:
Dear Cinthia, Thank you for your feedback. We sincerely apologize for the cleanliness and service issues you encountered. This is not the standard we strive for, and we are taking immediate steps to address these concerns. Your comments are invaluable in helping us improve, and we hope you'll consider giving us another chance to provide you with the high-quality experience you deserve.Sincerely,Hotel Management
The staff were great but the rooms were really run down. We booked a non smoking room but the room obviously was at some point a smoking room because it smelled so badly of stale old smoke. For what we paid and how much time in the room we spent since we were attending the draft in Detroit it wasn’t the worst but could very well be updated and more comfortable.
Business response:
Dear Alexandra, Thank you for your feedback, and we appreciate your kind words about our staff. We apologize for any inconvenience caused by the condition of the room and the lingering smell of smoke. Ensuring a comfortable and pleasant stay for our guests is important to us, and we will take your comments into consideration as we strive to make improvements. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an updated and more comfortable experience in the future.Sincerely,Hotel Mana... read more
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Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.