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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Kitchen didn't have any utensils. Not even a cup. Checked with the front desk and they told that they ran out of them! Very old property with broken windows and broken heater!
Business response:
Dear Venkatesh, We apologize for the inconvenience you experienced during your stay. Your feedback is concerning, and we regret any inconvenience caused by the lack of utensils and maintenance issues. Rest assured, we are actively addressing these concerns with our team to ensure improvements. Providing a comfortable and well-equipped environment for our guests is essential. We understand your disappointment and frustration and apologize for falling short of your expectations. Your comments are invaluable as we strive to enh... read more
The property is outdated it gives you motel vibes. Kitchen net wore out
Business response:
Dear Chiquita, Thank you for the honest evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting here.Sincerely,Hotel Management
Terrible service Upstairs room all night walking around and sounds loud, we heard sounds from rooms around us and upstairs all night not good installations. Breakfast is terrible outside park lot is very dirty.
Business response:
Dear ABDULRIDA, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We understand the importance of providing our guests with a peaceful and comfortable environment and regret falling short. Your helpful comments will be shared with our team, and we will use them for future improvements. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management
Not like it used to be
Business response:
Dear Angelika, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hote... read more
Check in was awful. Waited at the front desk for 10 minutes because no staff member was present. Eventually called the hotel from my cell in order to get someone to come to the desk and check me in. Then they sent me to a room that had not yet been prepared for a new guest. So I went back down to the front desk. Again no staff member was present. I had to call them on the phone again in order to get someone to come to the desk and help
Business response:
Dear Mark, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience you experienced during your check-in. Your feedback is important to us, and we appreciate your patience. We will address this with our team to ensure a smoother check-in process for our guests in the future. We hope the rest of your stay was more enjoyable, and we look forward to the opportunity to provide you with an improved experience should you choose to stay with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.