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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our First Two Nights We stay two nights. The first night was very good. The second night someone had a dog in their room. The dog barked from 5:30 to 10 pm. I called the front desk about 8 pm. The front desk investigated. I am not sure if the front desk person talked to the owner. Then about 3:16 a.m. it sounded like people were moving furniture. This last for about 2 hours. We finally got up and checked out at 6:15 am.
Business response:
Thank you for taking the time to leave us your feedback. We apologize for your disappointing experience and for the disturbance you encountered due to constant dog barking and the noise issues outlined due to which you were not able to have a good night's sleep. We work hard to provide a comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider giving us another opportuni... read more
Run down I will not book at an Extended Stay America Suites again. Hotel was run down. Outside paint was peeling on all sides of the building. Room was run down, carpet was stained, laminated flooring was sticky walking on it, bathroom fan was squealing loudly. Toilet had a weak flushing system so it almost backed up. When I arrived the first night I was told the hotel was booked up when I should have been asked if I had a reservation. Bed was clean and comfortable
Business response:
Jacqueline, we appreciate you choosing our hotel and for taking the time to share your concerns. We are sorry that the accommodations was not up to your expectations and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
The property needs to refurbish badly.
Business response:
Luis, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. We ope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
Property was average at best. Front desk was helpful. Tv barely worked. Room smelled like weed. Breakfast grab and go closed early.
Business response:
Bruce, thank you for being our guest. We are sorry for your disappointment with our breakfast and the maintenance issue you had with the Tv. Please be assured we will address this with the appropriate team to take the necessary actions. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate you bringing this to our notice. We regret any inconvenience this caused and are grateful for your patience. We do hope you will stay with u... read more
Overwhelming odor From the first moment I stepped into my room I was overwhelmed by a terrible smell. Almost like someone who stayed previous to me burnt something either in the microwave or on the stove. The smell never went away even with my attempts to open the window and spray disinfectant.
Business response:
Gina, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Great customer service, friendly staff. However room is outdated and while it was clean, there was old stains in the room. The tub and on the bathroom sink. It had the standards of a nice motel whether than an hotel. I did like the fact the they provided pots for me to cook in.
Business response:
Efia, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We... read more
location was convenient
Business response:
Tawfiq, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. On a positive note, we are happy our location worked well for you. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.