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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great Place is to expensive for what it is. Rundown hotel. I pick it this place thinking it would be nice. But it’s actually very out dated room are not very nice. Basically would not stay again.
Business response:
Manuel, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
The t.v didnt work and the recliner was broken and the phone cord would not stay in the phone and it was the 3rd floor not handicap accessible no other king bed rooms
Business response:
Christina, thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Last minute choice
Business response:
Steve, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disgusting venue. Don’t waste your time or money. I witnessed a drug deal near the front lobby upon my arrival. The parking lot, lobby and room smelled of marijuana. The staff was more concerned about their conversation than they were of helping me. The hotel refused to refund my purchase when I voiced my concerns and asked to cancel my reservation. I was offered an apology and three vouchers, which to me are useless since I would never stay at Extended Stay America ever again. I am a law enforcement officer and I was in tow... read more
Business response:
Sheriff, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area. Sincerely, Hotel Management
Don't stay here!! Don't stay here, this hotel is dirty and OVERPRICED! Our towels had brown spots on them, the sink had a burn whole and the kitchen had leftover food residue on the walls and on the fridge. The halls were lined with trash during all times of the day. The only good thing about the hotel is the staff!
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues that impacted your stay with us. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we take corrective measures. On a slightly positive note, we are glad you liked our associates. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Not worth spending time commenting
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay seamless and enjoyable. We offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Is this an apartment building? Felt like an apartment rather then a hotel. Uncomfortable feeling!
Business response:
Darryl, thank you for being a guest at our hotel. We apologize for not meeting your expectations and the disappointment you had with the overall layout of our hotel. We regret the inconvenience you had and hope you will allow us to host you someday. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.