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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below expectations
Business response:
Dear Quanyan, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The elevators was out of order so I ask the guy at the front desks are they going to compensate us due to the elevators being down and he said you don’t have to stay here after swiping my credit card. So I refuse to stay due to the attitude that the man at the front Desk had, due to booking the hotel online I put my debit card on file to hold the room. Yesterday my debit card was being charged as well for $104 how was that when I canceled the reservation and left the hotel so my credit card got swipe for $104 but also tried ... read more
Business response:
Dear Shanisha, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for daily. We also apologize for the elevator's temporary issue and for wrongfully charging you. We would love to resolve this issue for you. Please reach out to us at the hotel so we can review your charges and assist you further. We hope to better your experience whenever your travels bring you b... read more
Terrible hotel experience The elevator was not working we reserved a room on the first floor because we have a newborn and when we arrived they said the only rooms available were on the 4th floor. The hotel was a mess and very dirty, there was dirty sheets left in the middle of the hallway, various broken things laying around etc. Our room looks like it wasn't cleaned I had to go downstairs and get new sheets and the staff was not friendly, I have used extended stay a lot but after this experience I will never stay at one ag... read more
Business response:
Dear anthony, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused by the elevator's temporary issue. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adeq... read more
The room was disgusting. Stains on the linens. Cabinets open, microwave wide open, and shower curtain hanging half off the rod. Honestly didn’t even stay there. Took the loss. Total trash hotel, which is a shame because the area is busy. I do not recommend this hotel at all!
Business response:
Dear Autumn, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Manag... read more
Disappointment Very disappointed, Elevator was down, bathroom basin clogged.
Business response:
Dear Vidal, thank you for staying with us. We are sorry for the difficulties with the elevator you had. Please also accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Thank you for your valuable feedback. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.