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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no available room when I arrived even though I had booked one in advance. Had to wait for 2-3 hours in order to get one
Business response:
Dear Imad, thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting for 2-3 hours until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We look forward to your next visit so we can make it outstanding in every respect.Sincerely,Hotel Management
The bed, was very very bad...hard and small lumpy surface...just upgrade those mattresses! The staff, Ms. PAYTON, was very professional and sweet! Outside, rhere were beer cans on the grass, not a good look. Then, as we were leaving, some one STLOE, THE WORK CREW TRUCK FROM RIGHT THERE, NO SECURITY CAMERAS!!! No, just no!
Business response:
Dear Arlene, thank you for staying at our hotel and sharing your comments. Thank you for the kind comments about Ms. PAYTON. We are lucky to have her as part of the team. However, it is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is critical; we are sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
The bathroom was in very bad condition.
Business response:
Dear Mohamad, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Terrible Waited 15 minutes to check in no one at the counter. Continue beeping sound 24/7. In the building. Back entrance door keypad doesn't work. Parking in back you have to walk around or stick something in the door. Remote control for the TV didn't work. Just a terrible experience won't be back!
Business response:
James, we want to extend our apologies for not providing you with accommodations within an acceptable time frame and not meeting your expectations. We completely understand your frustration and the inconvenience this has caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience, and we will discuss your concerns with our respective teams to address them appropriately. We hope you will return so we can have an opportunity to provide you with a better impression.Si... read more
Stayed from Friday to Sunday on the first floor. The person above us stomped around all weekend. Walked hard all night, constantly opening and closing room door above us. Most of the stomping took place throughout the night hours, we did not sleep well the entire weekend. The front desk was advised multiple times. We asked for fresh towels Saturday night and were given unfolded dirty towels from the front desk employee. The towels had obvious dirt and yellow stains. After a weekend from h*ll we were compensated a night free.... read more
Business response:
Chyrelle, thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations and the noise issue you encountered due to other guests on the property. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the respective individuals... read more
Nothing I like
Business response:
Fadia, thank you for leaving your review regarding your recent visit. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.