Extended Stay America - Detroit - Madison Heights

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Shivender, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for staying with us. We are sorry for the poor service you experienced from our front desk team and regret the inconvenience it caused to you. We value your feedback and are working with our team to make sure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while here for business. We are delighted to read you liked our convenient location and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your gracious rating of Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Paul, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Susan, thank you for sharing your review online. Although you liked location, we are sorry for the rude behavior of one of our staff members and the wifi issue. Your feedback is noted, and we will use it to deliver top-notch service going ahead. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the disturbance caused to you. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management