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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can do a whole lot better. The stay was ok but on the day when I was leaving I seen a big bug crawling on the ceiling and filmed it I have pictures of the nasty Toilet Bowl when I was taking a bath.
Business response:
Curtis, thank you for being our guest. Although you had an overall pleasant stay, we are sorry for the insect you found and for the cleanliness issue you encountered in your bathroom. Your feedback has been discussed with our housekeeping team so that the problems can be addressed. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Samantha, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to our area. Sincerely, Hotel Management
Business response:
Betheny, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
K Seems to be people living there.stop my type of establishment. Was clean and bug-free!! had I been a little bit younger I would have probably enjoyed it
Business response:
Thank you for your review of your recent stay. We are glad you liked our refreshing suite and had an overall satisfactory experience. We value your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Full fridge, friendly staff. The tub was small, but the water was plenty hot.
Business response:
We recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you were impressed with the friendly service provided by our team and that you had an overall comfortable stay in your well-equipped room. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management
Courteous checkin... very nice guy Matt (Mathews?) in the shuttle to take me to the airport Covid season so no breakfast or coffee
Business response:
Thank you for your review, filled with kind comments. We are thrilled to learn you had a great stay with us at Extended Stay America. Thank you also for mentioning our staff, especially Matt. He is a true asset to our team, and we will be sure to share your compliments. We look forward to your future visit. Sincerely, Hotel Management
Business response:
Christopher, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your feedback. thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management
A bit run down and items needed in rooms This hotel is conveniently located close to the Detroit airport. The room was spacious enough, but while there is a kitchenette, there is NOTHING in it. Not a glass, cup, or any tea pot, coffee maker or anything. It is very disappointing for a hotel that offers extended stay not to provide basic items that are available in ALL other hotels
Business response:
Julie, thank you for being our guest. We are sorry for your disappointment with our hotel policy. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 4.2 star rating with 725 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.