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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was a little too soft and I heard noise from other rooms and upstairs. Otherwise all was great. Seemed very clean.
Business response:
Thank you for your feed back and stay safe.
I like the inside room space but limited parking outside and no amenities. I don’t like the smokes smell when supposed no smoking sign.
Business response:
Dear Nadallaina, Thank you for reviewing your recent visit to our hotel. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived and regret any disappointment caused by the unavailability of amenities. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your visit. Please know you can notify our front desk on your next v... read more
Business response:
Thank you for your time and stay safe.
The nice lady at the front desk when I checked in was very helpful. She was also nice when my 4 year old called the front desk a few times without me knowing. We booked through Expedia and saved a nice chunk of money from the regular rates.
Business response:
Dear Randall, Thank you for your positive review of Extended Stay America. We're glad the front desk staff was helpful during your stay. We understand that children can be curious, and we appreciate your understanding regarding the calls from your 4-year-old. We strive to offer competitive rates through our partnership with Expedia, and we're happy to hear that you were able to save money on your reservation. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Managemen... read more
Needs updated stuff. Room smelled
Business response:
Dear Kajuana, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind remarks about the need to update some areas of the property and the unpleasant smell in your room. We will address them to enhance the experience of our future guests. We look forward to welcoming you back again!Sincerely,Hotel Management
The hotel was very comfortable just like 🏡
Business response:
Dear Nacole, Thank you for choosing Extended Stay America. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled that you felt very comfortable just like being at home with us. We look forward to you joining us again soon!Sincerely,Hotel Management
Great stay No complaints everything went smoothly from check in to check out will recommend.
Business response:
Dear Robert, Thank you for your recent stay at Extended Stay America. We are delighted you had a great experience throughout our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management
It took me over an hour to check in. I was third in line. I already had made a reservation and paid online. At one point the computer system went into night audit and delayed even longer. Agent tried to charge me again for my stay. I requested a late checkout due to the delay in checking in and they would only offer me 30 minutes. The appliances are at least twenty years old so if you’re looking for a place to cook look elsewhere. There was so much rust on the stove top and paint was peeling off the fridge.
Business response:
Dear Darren, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,274 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.