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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were nasty, bed was hard, room stink and hotel had roaches
Business response:
Dear James, Thank you for your feedback. We deeply apologize for the unacceptable conditions you encountered during your stay. This is far below our standards, and we are taking immediate action to address these issues. Your comments are crucial in helping us improve, and we hope you’ll give us another chance to provide a much better experience in the future.Sincerely,Hotel Management
Not good someone broke into my room
Business response:
Dear Shelby, Thank You for choosing us. We are very sorry for the inconvenience caused by the incident that happened during your stay. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
ROACHES
Business response:
Dear Jeremy, Thank you for sharing your recent experience with us. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management
Not good
Business response:
Dear Supriya, We would like to offer our sincerest apologies for failing to meet your expectations. Your business is highly valued, and we consider you our esteemed guest. We regret the unfortunate experience you had and hope that you grant us another opportunity shortly to demonstrate the exceptional hospitality that we are known for.Sincerely,Hotel Management
Lousy accommodation The breakfast to-go is a cereal bar and a muddy type of coffee. Facilities are quite OK, but overall it’s somewhat below average.
Business response:
Dear Orlando, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Also, we regret your disappointment with our breakfast selections. We will share your valuable feedback with the appropriate leaders to see how we can improve. Thank you again; we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.