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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged me for a room which was dirty and didn’t give me refund and couldn’t accommodate my baby and I
Business response:
Dear Gemekia,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Wouldn’t give us a room even though we booked already because WIFI wasn’t working. If a business as simple as a hotel can’t function without WIFI, it has serious issues.
Business response:
Dear Jaawnlu, Thank you for your feedback. We sincerely apologize for the inconvenience you faced regarding your reservation. The issue with the Wi-Fi should not have affected your ability to check in, and we regret that it did. We understand your frustration and are addressing this internally to prevent similar occurrences in the future. Your experience is important to us, and we hope you’ll give us another chance to provide the service you deserve.Sincerely,Hotel Management
The air in the room wasnt working right my room was hot
Business response:
Dear Brittny, Thank you for taking the time to review our hotel. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
No room available upon arrival I purchased this for my daughter when she arrived at the hotel. They said they had no room for her. They were supposed to send you an email stating that we were request to refund and we request you look at your policies because this room was purchased through your website and when my daughter got there, there was no room. It was after midnight and it was storming and she was traveling solo. Don’t think I will use your service again when it’s.
Business response:
Dear Sabena, Thank you for your feedback. We sincerely apologize for the inconvenience and distress your daughter experienced. This situation is unacceptable. We understand the importance of timely communication and will ensure improvements are made. We also apologize for the inconvenience regarding your refund. Rest assured, we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our att... read more
You let me book a room that was NOT available, only to show up and be turned away. I need a refund!
Business response:
Dear Stephanie, Thank you for your feedback. We apologize for the inconvenience of arriving at the hotel only to find that your reserved room was unavailable. This is not reflective of our usual standards, and we are addressing this issue to prevent it from happening again. Regarding your refund, we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Managem... read more
Will not recommend The sheets were filthy. We had to change them ourselves. There was hair in the tub. First and last time I will ever stay at an Extended stay.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we are deeply sorry for the inconvenience caused. Your feedback is invaluable, and we will address these issues with our housekeeping team to ensure they are corrected immediately. Please rest assured that this is not typical of our service, and we hope you will reconsider staying with us again in the future so that we can provide you with a much-... read more
The Quickest Stay Walked in and there was filth on the floor, old make up on the bedding, and a good 30 flies dead in the light fixture and lighting was awful!!
Business response:
Dear William, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not up to our usual standards, and we are addressing these concerns with our housekeeping team immediately. Your comments are valuable to us, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.