Extended Stay America - Detroit - Novi - Orchard Hill Place

Business response:

Christene, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Moriya, thank you for making us a part of your travel plans. We are glad to know you are having a pleasant stay and that you have liked the courteous service delivered by our team. Your compliments will be shared with her. We hope you enjoy the rest of your stay. Sincerely, Hotel Management 

Business response:

Crystal, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Qusay, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Shannon, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you loved your well-appointed room and that the service provided by our associates met all your expectations. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad you were pleased with our affordable rates, but we're sorry for connectivity issue you experienced while you were here. Please know our service provider has assured us the issue has been resolved, and we anticipate no further problems. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry you were unhappy with our breakfast offerings. Your concern has been shared with our brand leaders to determine new breakfast choices. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management