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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night stay. Bed comfortable. Room clean. Quite rooms.
Business response:
Ann, thank you for choosing Extended Stay America for your overnight stay. We are glad to know you had a pleasant stay with us and loved our clean and comfortable accommodations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Not as clean as I the past, hot water pot used for coffee so water taste same, no fruit as in past, rooms reall not as clean as I would expect. probably will not use this facility again
Business response:
Robert, thank you for returning to our hotel. We are sorry for the cleanliness issue you encountered this time and regret the inconvenience caused. We have shared your comments with the housekeeping team to be more diligent in their efforts going forward. We appreciate your feedback regarding the coffee and have taken note of it. We hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Hallways had trash scattered in them, and staff wasn't that friendly.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, ... read more
Nice area. The room was spacious and liked that the bedroom was separate from the living room.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your comfortable room. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.