Extended Stay America - Detroit - Novi - Orchard Hill Place

Michele 

on Expedia

5 years ago

Room smelled like smoke Room smelled like smoke and were told that no other rooms were available. 

Jonathan 

on Expedia

5 years ago

Location was good and easy to get too. Good shopping and a lot of food places around. 

Anonymous 

on Expedia

5 years ago

They cancelled on me the DAY OF my check in (5 hours before check in time!!) I booked my room on October 17th and they cancelled on 10/22 saying they had overbooked and couldn't provide a room for me that night. How do you overbook and not know for a week??? They informed me that just because I had a reservation does not guarantee a room!! If I cancelled on the same day, I would have had to pay a fee, but they can just cancel my room 5 hours prior to check in? I was driving up from out of town and had no time to find another... read more

Connie 

on Expedia

5 years ago

NASTY place. DO NOT BOOK. TERRIBLE DIRTY place. Upgrade $10-15 to book at a better place. The night before our last night the fire alarm starting chirping at 2am. The personnel said it would be Monday before it could be fixed. No refund. No room relo. Not to mention the place is just gross. 

Dan 

on Expedia

5 years ago

The main thing was just dirty tons of ants he fold out couch was dirty full kitchen but not a single cup in there 

Lance 

on Expedia

6 years ago

Complete disappointment and no customer service Asked for early check in hours before am arrival...upon arriv I was told they couldn’t accommodate (despite telling me I was all set hours before). Lady at desk proceeded to argue with me and tell me it’s not her problem and that I need to understand...seeing there was no fitting conclusion to her lack of insight, I let it go and apologized for the disagreement...it didn’t end there...advertised amenities were lacking (dvd, cleaning was 10$ a day if needed, vending machines emp... read more