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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Eric at the front desk was great! He was helpful and friendly the few times I needed help. All the staff have been friendly! The beds were comfortable and we slept well. Unfortunately, that's about all I can say about the place. The floors were unswept, and who knows the last time they were mopped--I walked around the first night without socks and the soles of my feet were black. One bed had a stained bed skirt, the other bed didn't have a bedskirt at all. There isn't any housekeeping, which might be how it is at Extended St... read more
Business response:
Dear Tracy, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we would like to thank you for mentioning the services of our staff, especially Eric. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Ma... read more
The outside look well taken care of, however when checking in there was no one at the desk. I was greeted with, “what’s up”? The first room I was given was filthy. Had the bed not been made I would have assumed it was a true mistake. There was feces on the wall in the bathroom, the towel in the kitchen was dirty and hair was all over the bathroom sink. I went downstairs to see if my room could be changed. I had to provide photos to show them.
Business response:
Theresa, thank you for being our guest and sharing your review. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely,Hotel Management
The location and area for the property was fine. However, the room was not what I requested and had received a confirmation for. Instead of getting the deluxe studio room with a sofa bed and separator, I was told at check-in that my room was not available and that the hotel was completely booked. They then said the only room available was a standard room. It did not have the sofa sleeper which I needed to accommodate my entire family travelling to our family reunion. When I entered the room I was shocked to see the smoke det... read more
Business response:
Cheryl Buckner, thank you for choosing us and for taking the time to leave your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and genuinely regret disappointing you and your family. Additionally, we do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority.... read more
Never again The rooms was dirty, smelled, air conditioner didn’t work it was either hot or cold. Uncomfortable bed and needs a major renovation
Business response:
James, thank you for evaluating your stay. We take the upkeep of our accommodations seriously, and thus, it is disappointing to know you were unhappy due to the housekeeping and maintenance issues in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We truly regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerel... read more
Like nice from the outside. But once inside. It smelled and the rooms weren't real clean. But the smell in the room was the worst. A crusty motel.
Business response:
Tricia, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management
worst experience wouldn’t book again
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
This property has potential. But customer service is horrible.
Business response:
Amy, thank you for your review. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.