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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vincent, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stayed here a number of times in the past. This was my worst experience by far with a tub that wouldn't drain, an allen wrench left IN the bed, dirty linens, dirty exterior sidewalks and parking, and an overall feeling of ambivalence by the staff. I'll spend a few bucks more and find other accommodations in the future.
Business response:
Scott, on behalf of our entire team, we offer you our sincerest apologies for your room not living up to your expectations. We assure you that your comments regarding cleanliness issue are discussed with the associates of our housekeeping team to ensure we always deliver spotless accommodations to our guests moving forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Gross Dirty hair in the shower trash under the bed. It was gross.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay... read more
Room smelled like smoke Room smelled like smoke and were told that no other rooms were available.
Business response:
Michele, thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Location was good and easy to get too. Good shopping and a lot of food places around.
Business response:
Jonathan, thank you for reviewing your recent visit. We are delighted to hear you had a pleasant stay and our location close to a variety of restaurants and shopping was perfect for your needs. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
They cancelled on me the DAY OF my check in (5 hours before check in time!!) I booked my room on October 17th and they cancelled on 10/22 saying they had overbooked and couldn't provide a room for me that night. How do you overbook and not know for a week??? They informed me that just because I had a reservation does not guarantee a room!! If I cancelled on the same day, I would have had to pay a fee, but they can just cancel my room 5 hours prior to check in? I was driving up from out of town and had no time to find another... read more
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.