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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY Clean and inexpensive. Great $ for a 2.5 star We were the first ones in the room, the 8th guest. Hotel was beautiful, will be returning.
for the price i expected better and area you would thought they would kept up with it more. Wasn't happy at all
Business response:
Dear Guest, We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. However, we regret that this was not your experience. Your feedback has been shared with our team as we continue working on improvements. Thank you for taking the time to let us know, and we hope you will consider giving us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Dated…old….no breakfast just packaged muffins….our room had scratched walls and doors from previous people with pets
Business response:
Dear Guest, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. Additionally, we also regret your disappointment that our grab-and-go breakfast did not meet your expectations. It is intended as a light and... read more
Huge cobweb in corner over bed. Bed was unsteady (reminiscent of rollaway spring beds). Blinds allowed night parking lot lights to shine through all night. Breakfast did not include juice. There was no fresh fruit (ie an apple or banana). No yogurt, either. Just Nutrigrain bar and packaged muffin. That's it. The room floor was not carpetted so that was a positive. The hallway outside room had dirty carpet.
Business response:
Dear Edward, Thank you for bringing your concerns to our attention. Cleanliness is something we never want our guests to worry about, and we are very sorry your room did not reflect the standards we aim to provide. For breakfast, we offer a grab-and-go option featuring coffee, muffins, and snack bars, designed to provide a quick and easy start to the day. We appreciate your feedback and will be working with our team to ensure a better experience moving forward, and we’d love the chance to welcome you back for a more comforta... read more
This stay was marked by repeated billing issues, including an unexpectedly steep charge on the final night. Limited service, locked doors, and tense late-night staff interactions didn’t help. If you're seeking predictability, professionalism, or basic support during your trip, this location may fall short.
Business response:
Dear Sanskruti, Thank you for sharing your feedback—we sincerely apologize for the billing issues, limited service, and disappointing staff interactions you experienced. Your feedback provides valuable insights into the guest experience, helping us better understand where expectations may not have been met. While our approach may not be the right fit for everyone, we continually seek ways to create a more comfortable and reliable environment. We appreciate your perspective and hope you will consider staying with us again, al... read more
Multiple billing issues, lack of routine service, and frustrating interactions with some staff made for a stressful stay. Would recommend only if you're looking for no-frills lodging and can be fully self-sufficient.
Business response:
Dear Sanskruti, Thank you for sharing your feedback—we sincerely apologize for the billing issues, limited service, and disappointing staff interactions you experienced. Your feedback provides valuable insights into the guest experience and helps us better understand where expectations may not have been met. While our approach may not be the right fit for everyone, we continually seek ways to create a more comfortable and reliable environment. We appreciate your perspective and hope you will consider staying with us again, a... read more
It is definitely a cheap place to lay your head. If you have low expectations, you’ll be good. But our group slept at the place next door for $100 more and their room wasn’t great. Wouldn’t stay long term.
Business response:
Dear Guest,Thank you for sharing your perspective. We are grateful you chose to stay with us and appreciate your candid feedback. We’re sorry to hear the experience did not align with your hopes, and we regret any disappointment during your visit. Your comments help us identify areas where we can do better. We’d welcome the opportunity to provide you with a more comfortable and satisfying stay in the future.Sincerely,Hotel Management
The room smelled like it had occupied by meth users prior to my stay. I literally had to run to Walmart to buy Fabreeze. I basically emptied the whole can to make it smell decently
Business response:
Dear Eric,We sincerely apologize for the unpleasant odor in your room and regret that this impacted your stay. Providing a clean and comfortable environment is our priority, and we will address this concern with our housekeeping team to ensure higher standards. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.