This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You pay a high price to get nothing...no clean towels when you need them... bring your own toilet paper... tissues... wash your own sheets... for $100 a night go next door to the holiday inn and get better service.
Business response:
Sally, we are so sorry that you did not enjoy the exceptional experience that we intended for you. Guest satisfaction is important to us and we will work hard to improve in the areas mentioned. Thank you for your feedback and we hope that you enjoy your future travels.
from waiting to check in, to out of service coffee maker in lobby, no hand towels, only 2 bath towels, no utensils, etc. for the price, I've stayed at many other hotels with much better amenities and "style".
Business response:
Hello Jim. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Liked the way the property looked on outside. Once inside, there was nobody at front desk, coffee machine was out, my key typically only worked after trying 20 times and there were constant odd noises all night.
Business response:
We apologize that you did not enjoy your stay with us, Kevin. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Where is the desk clerk? There was no one at the desk when we checked in. There was a number to call for assistance but no one answered. Two other staff members happen to come by. They attempted to contact the person that was supposed to be at the desk. They could not reach that person either. The other staff members ended up checking us in. we appreciated those two for helping out. There was another lady that was waiting when we arrived. She got mad, before the two other staff members showed up that helped us, and left the ... read more
Business response:
Thank you for taking the time to review your stay at our hotel, Dale. We are extremely sorry to see that our front desk availability took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future lodging experiences are wonderful on... read more
Business response:
Thank you for taking the time to rate your stay with us. We hate to see the lower rating and apologize for any issues that you experienced during your visit. We are always looking for ways to improve and hope that we have another chance to show you a much better experience the next time your travels bring you this way.
We got Our first room on the 1st floor because the elevator was broken and had luggage to carry. That room, although it had just been cleaned, smelled so bad of cat urine that we couldn’t stay in it. Our next room was in the 3rd floor. It was clean and smelled fine. The baseboards were all pulled off due to a flood ?? On the third floor? And the mattress was so horrible! It was lumpy and felt very worn out. We were supposed to come back a few days later but canceled those reservations.
Business response:
Kristen, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Unprofessional staff.my reservation was actually canceled.the staff member called me one time,left no voicemail and canceled my reservation.then when I arrived said they were full and there was nothing he could do
Business response:
Hello Jamar. Please accept our sincerest apologies for the issues that you had with your reservation being canceled due to overbooking. This is never the outcome that we want to see and we are terribly sorry that this happened, and for any inconvenience that this caused. We appreciate you sharing your experience as we are consistently looking for ways to improve the guest experience. We do hope that your future travels are wonderful ones.
Room was clean, hallways not so much
Business response:
Thank you for rating your stay, Leo. We hate to see that you experienced issues with the overall cleanliness of the public spaces. We will make sure that we review these concerns with our team for proper action and resolve Thank you for allowing us to host you and we wish you the best in your future travels.
Uncomfortable stay The surrounding area was very loud all night. People in the parking lot and people above our room.
Business response:
Thank you for your review, Robert. We are terribly sorry to see that you experienced issues with disruptive noise levels. We strive to deliver a stay that feels like home, and we apologize that this impacted your overall time with us. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.