Extended Stay America - Detroit - Rochester Hills

noamet 

on Expedia

3 years ago

When I arrived at the hotel no one answered me. 

Steven 

on Expedia

3 years ago

The room had a leaky sink, smelled and just overall not cleaned. Very disappointed. 

Kimberly 

on Expedia

3 years ago

As I travel for work all over the state, this by far was the worst experience. The room were horrible. Mattresses on webbing. NO amenities. Room had no supplies for kitchen. No hand towels. No Kleenex. No bible. No ice machine available. No coffe pot. No luggage cart. No hair dryer. Rooms were dirty and dusty. Hallways and elevator dirty. The housekeeping lady was the only bright spot. She was pleasant. 

Sally 

on Expedia

3 years ago

You pay a high price to get nothing...no clean towels when you need them... bring your own toilet paper... tissues... wash your own sheets... for $100 a night go next door to the holiday inn and get better service. 

jim 

on Expedia

3 years ago

from waiting to check in, to out of service coffee maker in lobby, no hand towels, only 2 bath towels, no utensils, etc. for the price, I've stayed at many other hotels with much better amenities and "style". 

Kevin 

on Expedia

3 years ago

Liked the way the property looked on outside. Once inside, there was nobody at front desk, coffee machine was out, my key typically only worked after trying 20 times and there were constant odd noises all night. 

dale 

on Expedia

3 years ago

Where is the desk clerk? There was no one at the desk when we checked in. There was a number to call for assistance but no one answered. Two other staff members happen to come by. They attempted to contact the person that was supposed to be at the desk. They could not reach that person either. The other staff members ended up checking us in. we appreciated those two for helping out. There was another lady that was waiting when we arrived. She got mad, before the two other staff members showed up that helped us, and left the ... read more

Kristen 

on Expedia

3 years ago

We got Our first room on the 1st floor because the elevator was broken and had luggage to carry. That room, although it had just been cleaned, smelled so bad of cat urine that we couldn’t stay in it. Our next room was in the 3rd floor. It was clean and smelled fine. The baseboards were all pulled off due to a flood ?? On the third floor? And the mattress was so horrible! It was lumpy and felt very worn out. We were supposed to come back a few days later but canceled those reservations.