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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first room did not lock. The room we got had glas on the floor and beds.
Business response:
Dear Jody, Thank you for your review. We sincerely apologize for the inconveniences you experienced with your room. This does not reflect our usual standards, and we are addressing the issues with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
The place was filthy and they couldn’t even make us a card for our room eventually after the sixth time of trying a card and walking back-and-forth from the hotel front desk to the room, they just walked us to our room with a master key and let us in after that I called and said this is unacceptable and it is a safety issue and how can I come and go easily Without a Key for my room. The lady simply stated sorry the machine is broken
Hotel overbooked and gave away the room I reserved. The lady that checked me in was beyond unhelpful and it was one of the worst customer service experiences I have had. Breakfast is nothing but weak coffee and NutriGrain bars.
Business response:
Dear melissa, Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Overbooking is not a typical practice, and we regret any frustration it caused. We take your feedback seriously and will address the issues with our team to prevent similar occurrences in the future. Additionally, we apologize for the disappointment with our breakfast offerings. Your comments will be considered as we strive to improve our services. We appreciate your feedback a... read more
Exactly what you'd expect for 60$ .. smelled like weed, counter staff was very incompetent and not helpful. Continental breakfast in morning was incomplete and lack luster. It was somewhere to sleep. I'll never go back
Business response:
Dear Shane, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address the issues raised with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
The lobby, hallways and elevator smelled like smoke. The room also smelled strange - bad, but not smoke. We had to run the fan just to keep the smell tolerable. We thought we would avoid the elevator by taking the stairs, but the stairwells smelled like crap (literally). The WiFi worked one night, but not the next, with repeated attempts to log in only to see 'Form error' show up on the screen.
Business response:
Dear Sami, We appreciate your feedback and apologize for any inconvenience during your visit. We regret that the odors and the WiFi issues compromised your stay. Your comfort is essential, and we will share comments with our housekeeping and maintenance team to bring the necessary improvements to prevent reoccurrences. We hope to have you back for the seamless experience you deserve.Sincerely,Hotel Management
Toilet backed up, no shower curtain and I found out Expedia charged more for the room then the actual hotel. I was refunded $92 for my room but Expedia charged me $113. Terrible
Business response:
Dear Joy, Thank you for sharing your thoughts. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. If you want to discuss this further, please don't he... read more
I ended up not staying the night because it was so filthy. Crumbs and stains on the kitchenette area, clogged bathroom sink drain, fecal matter in the toilet upon arrival, stains on the bathroom floor. It was if the cleaning staff made the bed with new sheets and forgot about the rest of the room. I will never stay there again, and would highly advise against it for anyone else.
Business response:
Dear Curtis, Thank you for reviewing your time with us. We apologize for any items that were missed in preparing your room and for your unsatisfactory experience. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again for a ... read more
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.