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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated…old….no breakfast just packaged muffins….our room had scratched walls and doors from previous people with pets
Business response:
Dear Guest, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. Additionally, we also regret your disappointment that our grab-and-go breakfast did not meet your expectations. It is intended as a light and... read more
Huge cobweb in corner over bed. Bed was unsteady (reminiscent of rollaway spring beds). Blinds allowed night parking lot lights to shine through all night. Breakfast did not include juice. There was no fresh fruit (ie an apple or banana). No yogurt, either. Just Nutrigrain bar and packaged muffin. That's it. The room floor was not carpetted so that was a positive. The hallway outside room had dirty carpet.
Business response:
Dear Edward, Thank you for bringing your concerns to our attention. Cleanliness is something we never want our guests to worry about, and we are very sorry your room did not reflect the standards we aim to provide. For breakfast, we offer a grab-and-go option featuring coffee, muffins, and snack bars, designed to provide a quick and easy start to the day. We appreciate your feedback and will be working with our team to ensure a better experience moving forward, and we’d love the chance to welcome you back for a more comforta... read more
This stay was marked by repeated billing issues, including an unexpectedly steep charge on the final night. Limited service, locked doors, and tense late-night staff interactions didn’t help. If you're seeking predictability, professionalism, or basic support during your trip, this location may fall short.
Business response:
Dear Sanskruti, Thank you for sharing your feedback—we sincerely apologize for the billing issues, limited service, and disappointing staff interactions you experienced. Your feedback provides valuable insights into the guest experience, helping us better understand where expectations may not have been met. While our approach may not be the right fit for everyone, we continually seek ways to create a more comfortable and reliable environment. We appreciate your perspective and hope you will consider staying with us again, al... read more
Multiple billing issues, lack of routine service, and frustrating interactions with some staff made for a stressful stay. Would recommend only if you're looking for no-frills lodging and can be fully self-sufficient.
Business response:
Dear Sanskruti, Thank you for sharing your feedback—we sincerely apologize for the billing issues, limited service, and disappointing staff interactions you experienced. Your feedback provides valuable insights into the guest experience and helps us better understand where expectations may not have been met. While our approach may not be the right fit for everyone, we continually seek ways to create a more comfortable and reliable environment. We appreciate your perspective and hope you will consider staying with us again, a... read more
It is definitely a cheap place to lay your head. If you have low expectations, you’ll be good. But our group slept at the place next door for $100 more and their room wasn’t great. Wouldn’t stay long term.
Business response:
Dear Guest,Thank you for sharing your perspective. We are grateful you chose to stay with us and appreciate your candid feedback. We’re sorry to hear the experience did not align with your hopes, and we regret any disappointment during your visit. Your comments help us identify areas where we can do better. We’d welcome the opportunity to provide you with a more comfortable and satisfying stay in the future.Sincerely,Hotel Management
The room smelled like it had occupied by meth users prior to my stay. I literally had to run to Walmart to buy Fabreeze. I basically emptied the whole can to make it smell decently
Business response:
Dear Eric,We sincerely apologize for the unpleasant odor in your room and regret that this impacted your stay. Providing a clean and comfortable environment is our priority, and we will address this concern with our housekeeping team to ensure higher standards. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
Our first room did not lock. The room we got had glas on the floor and beds.
Business response:
Dear Jody, Thank you for your review. We sincerely apologize for the inconveniences you experienced with your room. This does not reflect our usual standards, and we are addressing the issues with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
The place was filthy and they couldn’t even make us a card for our room eventually after the sixth time of trying a card and walking back-and-forth from the hotel front desk to the room, they just walked us to our room with a master key and let us in after that I called and said this is unacceptable and it is a safety issue and how can I come and go easily Without a Key for my room. The lady simply stated sorry the machine is broken
Hotel overbooked and gave away the room I reserved. The lady that checked me in was beyond unhelpful and it was one of the worst customer service experiences I have had. Breakfast is nothing but weak coffee and NutriGrain bars.
Business response:
Dear melissa, Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Overbooking is not a typical practice, and we regret any frustration it caused. We take your feedback seriously and will address the issues with our team to prevent similar occurrences in the future. Additionally, we apologize for the disappointment with our breakfast offerings. Your comments will be considered as we strive to improve our services. We appreciate your feedback a... read more
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.