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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exactly what you'd expect for 60$ .. smelled like weed, counter staff was very incompetent and not helpful. Continental breakfast in morning was incomplete and lack luster. It was somewhere to sleep. I'll never go back
Business response:
Dear Shane, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address the issues raised with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
The lobby, hallways and elevator smelled like smoke. The room also smelled strange - bad, but not smoke. We had to run the fan just to keep the smell tolerable. We thought we would avoid the elevator by taking the stairs, but the stairwells smelled like crap (literally). The WiFi worked one night, but not the next, with repeated attempts to log in only to see 'Form error' show up on the screen.
Business response:
Dear Sami, We appreciate your feedback and apologize for any inconvenience during your visit. We regret that the odors and the WiFi issues compromised your stay. Your comfort is essential, and we will share comments with our housekeeping and maintenance team to bring the necessary improvements to prevent reoccurrences. We hope to have you back for the seamless experience you deserve.Sincerely,Hotel Management
Toilet backed up, no shower curtain and I found out Expedia charged more for the room then the actual hotel. I was refunded $92 for my room but Expedia charged me $113. Terrible
Business response:
Dear Joy, Thank you for sharing your thoughts. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. If you want to discuss this further, please don't he... read more
I ended up not staying the night because it was so filthy. Crumbs and stains on the kitchenette area, clogged bathroom sink drain, fecal matter in the toilet upon arrival, stains on the bathroom floor. It was if the cleaning staff made the bed with new sheets and forgot about the rest of the room. I will never stay there again, and would highly advise against it for anyone else.
Business response:
Dear Curtis, Thank you for reviewing your time with us. We apologize for any items that were missed in preparing your room and for your unsatisfactory experience. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again for a ... read more
We were triple charged and also sold rooms to us that were not clean so we were turned away but still charged.
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The staff was very friendly at check in. There was a problem with the payment but the lady at the counter was very helpful and figured it out. The hotel itself was pretty bad. The entire hotel smelled like spaghetti. The room smelled like cigarettes and the pillows also had a terrible smell to them. I don’t think I’ll be staying there again
Business response:
Dear Monii, Thank you for sharing your feedback regarding your recent stay at our hotel. While we are pleased to hear that our staff was friendly and helpful during your check-in process, we are disappointed to learn that your overall experience fell below your expectations. We apologize for any inconvenience caused by the issues with the payment and the unpleasant odors you encountered during your stay. We take all feedback seriously and will work to address these issues promptly. We hope to welcome you back and provide a m... read more
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.