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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here! This is a horrible hotel and should not be offered by Hotels.com. It was so bad my son would not stay there and moved to another hotel. The hotel is trying to charge for 3 nights.
Business response:
Dear Todd, It is disappointing to read that we did not meet your son's expectations during his recent visit withus, and we sincerely apologize for the billing concern that you are having. Thank you for bringing this to our attention, and we are grateful for your patience. We value your business, and we hope you will giveusanother opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
Nasty rooms
Business response:
Dear Michael,We sincerely apologize for the disappointment you experienced with the cleanliness of your room. Providing a clean and comfortable environment is one of our top priorities, and we regret that we fell short during your stay. Your feedback is valuable and will be shared with our housekeeping team to ensure immediate improvements. We understand your frustration and hope you will give us another chance in the future to offer a much better experience. Sincerely,Hotel Management
Beware they give personal info away I don’t want to mention names because I do have the names but someone at the front desk gave my personal information away to a stalker of my boyfriends. He has a personal protection order on her and when she called the front desk gave away my name who he was with and the truck I was driving. Like who does this it’s extremely on safe. I will never come back to this location again and will be reaching out for further assistance. Then the room this time was disgusting. Stuff all under the bed... read more
Business response:
Dear Christina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Everything was good except for they put us on the third floor and the elevator did not go down from the third floor. The button on the third floor is broken. I had an elderly sister with me and lots of luggage and it was a pain. The elevator would go up to the third, but you couldn’t call it from the third floor to come up and get you so I’d go down to the second floor get on it and go up to the third floor to check out.
Business response:
Dear Tammy,Thank you for your feedback. We are glad you had an overall positive experience at Extended Stay America. We sincerely apologize for the inconvenience with the elevator, especially considering your circumstances. Your comments have been shared with our team to ensure this issue is addressed promptly. We hope to welcome you and your sister back soon for a more seamless stay.Sincerely,Hotel Management
I really didn't like this place. From the very beginning I had a bad impression. There were loiterers outside the hotel and the lobby had people sitting around for no apparent reason. The staff was friendly, one plus, but when we got on the elevator it had a wierd smell inside. Our room key didn't work the first time we tried, so I had to return to the desk to get a new one. In the hallway outside our room there was the faint smell of weed being smoked somewhere nearby. Our room had ants in the bathtub and sticky spots on th... read more
Business response:
Dear Brian,Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. Your concerns about cleanliness, odors, and the overall environment are profoundly concerning and do not reflect the quality we aim to provide. While we’re glad you found the staff friendly, we regret that other aspects of your visit fell short of your expectations. Please be assured that we are addressing these issues, including facility maintenance and guest comfort, to ensure a better experience for... read more
Not a good stay! Room had roaches
Business response:
Dear Roy, We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Not my first time here. Have never experienced this with my stays here but this Room had roaches!
Business response:
Dear Guest,We deeply regret the unacceptable experience you encountered during your recent stay. This is certainly not reflective of the standards we strive to maintain, and we sincerely apologize for the inconvenience. Your feedback has been immediately shared with our team to address the issue and ensure it does not happen again. We value your loyalty and hope you will allow us the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.