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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it stated on the website and there was not breakfast. please update your information. and when asked the front desk she was rude in telling about it
Business response:
Dear Emi, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay regarding the breakfast and our staff. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve.We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you!Sincerely,Hotel Management
It was ok just a little ghetto
Business response:
Dear Ieshia, Thank you for sharing your feedback. We are glad to hear that your stay was satisfactory overall. At Extended Stay America, we are continuously working to enhance our guest experience and maintain a comfortable environment for all. We hope to welcome you back soon for an even better visit!Sincerely,Hotel Management
I have pictures of the absolute filth in the room. Also the staff I had to wait while they finished smoking to check in. Next morning the front desk wasn’t open at 8:30 in the morning??? How do you check out????
Business response:
Dear Jereme,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we are very sorry for the cleanliness issues and the unprofessional behavior you described at check-in. Additionally, we regret any confusion with the front desk hours. Please know that we are addressing these concerns with our team to prevent future occurrences. We appreciate your feedback and hope you will consider giving us another opportunity to pro... read more
Not meeting expectation The room reeked of marijuana The whole place reeked of marijuana. I was there for work, and it stuck to my clothing, and I was almost subjected to a drug test. The room was not as clean as it should be, and for an extended stay. The amenities were not there. When asked about them, I was told there was a surcharge even for an extra towel. I do have to say that the two women that I dealt with at the front desk were extremely friendly and personable, and I would like to see them working in better conditi... read more
Business response:
Thank you, Michell, for taking the time to provide your feedback. We sincerely apologize for the issues you encountered, particularly the odor and lack of cleanliness in your room. We understand how this affected your stay, especially during a work trip. Your comments regarding the additional charges and amenities have been noted, and we will work to improve these areas. We are glad that our front desk staff provided excellent service, and we appreciate your kind words about them. We hope you will consider giving us another ... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.