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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A good stay
The staff was super kind and helpful, especially since I got there in the middle of the night. The facilities were really nice and clean. The only issue I had was that it was a bit noisy as the garbage truck came early in the morning.
Business response:
Dear Guest, Thank you for your kind words about our team and facilities. We are pleased that we could assist you, especially with your late arrival. We apologize for the early morning noise and appreciate your understanding. We look forward to welcoming you back to Extended Stay America for an even more comfortable stay in the future. Sincerely, Hotel Management
Great
Business response:
Dear Guest, Thank you for choosing to stay with us and posting your review. We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management
Some staff was good. Some seemed like they did not want to be there. The rooms are ok. This is where the famouse you get what you pay for comes in play. Not super fancy. The color on the tub was peeling off. But for the price. I would stay there again for sure. The wifi situation is a joke. They want you to pay for streaming on wifi. Thats the only thing i would say is bad.
Business response:
Dear Guest, Thank you for being our guest and for sharing your feedback. We’re glad to hear that you found our rooms satisfactory for the value and that some of our staff made a positive impression. However, we apologize for the issues you experienced, including the peeling tub and limited Wi-Fi service. Your comments have been shared with our team to help address these areas and improve the overall guest experience. We appreciate your understanding and hope you will consider staying with us again for a more satisfying visit... read more
No ice machines at all on the premises. I asked upfront and they said to go to liquor store or convenience store down the street for ice. Room was ok. Shower got to warm at best. Not staying here again.
Business response:
Dear Guest, Thank you for your feedback. We truly regret that your experience was not as expected. We consistently receive positive remarks about our fully equipped kitchens, which feature full-size refrigerators that include ice trays for your convenience. Consequently, we do not provide ice machines on our property. We sincerely apologize for any inconvenience this may have caused during your stay. Your comments will be shared with our team to help improve service and ensure a more positive experience for all guests in the... read more
Yes the staff was great fast check in. Room was clean.
The room smelled dirty and like pickles.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Found hair in tub and trash on the carpet Bathroom floors needs more attention, specially around toilet
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely hope that your overall experience was satisfactory. However, we apologize for any inconveniences you may have encountered and are grateful for your insights, as they will help us enhance the experiences of future guests. Your feedback is of great importance to us, and we look forward to the opportunity to welcome you back in the near future, where we aim to provide you with an even more exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,485 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.