Extended Stay America - El Paso - Airport

Business response:

Dear Brenda, Thank you for taking the time to share your thoughts. We are glad to hear that our location and staff made a positive impression during your stay. However, we are sorry that the room's cleanliness affected your comfort. A fresh and welcoming environment is essential, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your patience and hope you will consider giving us another opportunity to provide a more pleasant experience in the future. Sincerel... read more

Business response:

Dear Martha, Thank you for sharing your feedback. We are glad your stay met your needs and appreciate your comments regarding the breakfast and property updates. Our complimentary breakfast is designed as a grab-and-go option, providing a quick and convenient start to the day. We understand it may have felt limited during your stay. Your comments are valuable, and we will share them with our team to identify areas where updates and improvements can be made. We look forward to welcoming you back the next time you are in the a... read more

Business response:

Dear Raymundo, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely, Hotel Management